Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,170 Reviews)
Rating breakdown 28,170 reviews
5 Stars
17,574
4 Stars
5,241
3 Stars
2,255
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,429 out of
11,740)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Billcats
from Whittier California
Verified Purchase:Yes
Loyal customer , things have changed however this year was bad because filing got glitched and it turned into a massive headache… shame on you for creating such a buggy product , I’m switching to quicken
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Happyuser21
from Sunnyvale, CA
Verified Purchase:Yes
I have been using the software for years and will continue to use it.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: CJ R
from Tucson AZ
Verified Purchase:Yes
Software works well, but not always intuitive on moving about in forms and audits.
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Dissatisfiedcustomer100
Verified Purchase:Yes
Not being able to file a tax return on April 15 was too stressful. I began looking to other tax companies to complete my daughters return because I wasn’t sure if I would be able to file on time.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Mike4259
from New York
Verified Purchase:Yes
Everything worked very well until I wanted to input a foreign pension. The program would not allow a blank EIN which is what the IRS wants since foreign companies do not have an EIN.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: HScott
Verified Purchase:Yes
Program walks you through the ordeal of filing with clear directions.
There is a minimum of up-selling and software bloat.
Those features outweigh the last-minute server crash -- barely.
Any recommendation must include a warning about the crash.
There is a minimum of up-selling and software bloat.
Those features outweigh the last-minute server crash -- barely.
Any recommendation must include a warning about the crash.
Pros: Easy to prepare, Maximizes refund
No, I would not recommend this to a friend.
Value
4
Written by a customer while visiting HRBlock
Posted by: Maurice52
from Bellville, TX
Verified Purchase:Yes
Long time user. Good prize, detailed but not overwhelming.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
4
Good Software, Electronic Filing Could be Better
on April 17, 2024
Posted by: Ralph59
from Castle Rock, CO
Verified Purchase:Yes
The software overall is pretty solid and easy to use. I've been using for about 10 years now and it has worked well. Trying to file electronically on tax day this year was a nightmare, however. I kept getting a "cannot connect" message, I assume because their servers were overloaded. When it did go through, it was rejected by the IRS, as a filing code from last year was in an old worksheet (and it should not have been - I didn't file electronically last year) and I couldn't delete this filing code. I deleted the old (last year) worksheet, but the return would still not go through, so I had to print it out and mail it instead.
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock