Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,151 Reviews)
Rating breakdown 28,151 reviews
5 Stars
17,569
4 Stars
5,239
3 Stars
2,249
2 Stars
1,272
1 Star
1,822
80%of customers recommend this product.
(
9,424 out of
11,730)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: R Deb
from Boulder, CO
Verified Purchase:Yes
I have been using H & R Block tax software for the last 6 years. It is user-friendly and thorough. I plan to continue to use their services in the future.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 20, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Smart man
Verified Purchase:Yes
Some of the forms and does not help to correct errors. I had to ask AI to explain, where I was making errors
Software did not import my 2024 year HR Block tax return.
Software did not import my 2024 year HR Block tax return.
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Memphistrader
from Bartlett, TN
Verified Purchase:Yes
I bought the Premium edition, because HRB told me it had additional features that would support high volume traders who have to list hundreds of stock exchange transactions in their returns. The opposite is true: The import did NOT import the column "cost basis" (column 1e) delivered by my broker E*Trade. This bug made my whole return invalid.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Southaven, MS
Verified Purchase:Yes
The software is acceptable. The user interface is really not even remotely as good as TurboTax which is what we moved from. The software did not identify an error with the home energy credit section and the IRS rejected the tax submission within minutes of being submitted.
Pros: Easy to import documents
Cons: Time consuming, Doesn't maximize refund
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Steinyzzzzz
from Arizona
Verified Purchase:Yes
I lowered my rating due to a glitch in entering 2025 year-end IRA value for a return. Found a workaround but that didn't happen in the 2024 software.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
2
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: smokey787
from Austin Tx
Verified Purchase:Yes
I can give the overall performance as 5 stars but there is one feature that gets only one star. I use Form 7206 for self-employed health deduction. I bought the Deluxe version because it was advertised as including this form. It was there, however it was not linked to the 1040 and therefore I could not e-file. I did find that upgrading to the next level solved the problem. However, you should not advertise that you can handle a form that does not work. This has been a problem for 3 years now, and Ii am sure you are aware of it. No reason not to fix it.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Agent 86
from Biloxi MS
Verified Purchase:Yes
No explanations of certain important questions on interview.
Value
4
Response from HRBlockBy Sonia, Social Media, April 20, 2026
Thank you for your review. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Bjac
from Sarver Pa
Verified Purchase:Yes
I have been using H&R Block tax software for years and find it very user friendly.
Pros: Easy to prepare
Value
5
Response from HRBlockBy Maria, Social Media Team, April 20, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock