Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,171 Reviews)
Rating breakdown 28,171 reviews
5 Stars
17,574
4 Stars
5,242
3 Stars
2,255
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,430 out of
11,741)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Rick from Minnesota
from Cannon Falls, MN
Verified Purchase:Yes
Have used for years and always pleased. Software was fine to fill out forms but sending in e-filing jest giving “server” errors. Apparently federal did go through as got an email confirmation of acceptance but software on my computer doesn’t acknowledge so had to mail in state return with paper copies.
Not impressed with e-file option this year!
Not impressed with e-file option this year!
Pros: Maximizes refund
Cons: Time consuming
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: CFCCliffy
from SC
Verified Purchase:Yes
Not a lot of difference between H&R Block software and TurboTax. They both produce an ok return. As a tax professional I do struggle getting the software to do what I need it to do to correctly report but for a non tax person it is ok.
Where I saw a huge difference this year was when I tried efiling a NY extension on April 14 & 15, H&R Block software wouldn’t connect. I kept getting errors even though I was connected to the internet. In the end I went direct to the NY state website and filed the extension there. I used TurboTax for many years before moving to H&R Block due to company discounts. Now that I’m retired I will be going back to TurboTax as I can’t trust H&R Block to efile when the time comes.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Riverrats
from Alabama
Verified Purchase:Yes
We have used the H&R Block tax software for about 10 years now. The instructions are very user friendly and easy to navigate.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: TaxesSuc
Verified Purchase:Yes
It's not always clear what data goes where. After doing this year's taxes, I realized I missed something in last year's taxes. It took so many hours to complete that I am not going to re-do and hope that I get a little more refund. It's simply not worth the time & effort.
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Athlon
from MA
Verified Purchase:Yes
I've been using your software for years and will continue to do so.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: D and P
from Seattle, WA
Verified Purchase:Yes
We've been using H&R Block Premium for many years. Sometimes there are small niggles when it forces you down a path that does not pertain to your situation (e.g. minimum IRA distributions), but that is a minor challenge. My only hope is that they continue to offer the desktop program going forward. I prefer to keep my information local until it's time to submit. It has been a great experience using this for many years.
Pros: Easy to prepare, Fast
Value
5
Written by a customer while visiting HRBlock
Posted by: Akdfhfhfhreh
Verified Purchase:Yes
When I tried to submit my taxes I kept getting error saying server would not connect.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
It seemed more complicated I having health issues
on April 18, 2024
Posted by: Queen1960
from Missouri
Verified Purchase:Yes
I paid for this twice so need to figure out a refund. How long before I hear if I did it right
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock