Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,171 Reviews)
Rating breakdown 28,171 reviews
5 Stars
17,574
4 Stars
5,242
3 Stars
2,255
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,430 out of
11,741)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Jane K
from Illinois
Verified Purchase:Yes
A smooth and efficient process for a somewhat complicated return.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Time to switch
from Space command
Verified Purchase:Yes
Kept getting Bad Gateway message when trying to file return. Lost several hours trying to file my return. Very angry and panicked over situation. Checked IRS website which showed my return filed. Very sad when a government agency...any government agency outperforms a private sector company! Currently your software doesn't know the return was filed so I can't get any status for my return.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: dve52
from nashville tn
Verified Purchase:Yes
I don’t understand how you can be in business with such shoddy software. I couldn’t file for almost two days. Unacceptable. And never again.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Leigh ATL
from Atlanta
Verified Purchase:Yes
While the IRA recharacterizations and conversions were a bit tricky to navigate and record properly, overall the interview process was fairly smooth and easy.
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: matcha
Verified Purchase:Yes
it is ridiculous and user has to decide whether file by mail or wait for server back up on tax day
No, I would not recommend this to a friend.
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Bob2710
from Utah
Verified Purchase:Yes
Software was good, but the electronic transmission stopped working on the 14th for several hours. My federal return was accepted, but my state return is still pending, which is not as good as previous years. Hopefully they can keep the electronic transmission feature working, or at least provide more informative error messages.
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: RAMSEY57
from California
Verified Purchase:Yes
This software although good for filing Federal tax return, does not provide good interface between Federal and CA state returns. I have rental properties and when I provide all necessary details for Federal return, the relevant data does NOT automatically get filled in from Federal return and propagate to the CA state return. This forces one to re-enter/provide the same information once again for CA state purposes. This seamless interface is a necessary aspect expected from any commercial software.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Dave126
from Nevada
Verified Purchase:Yes
This happened to a lot of users.
The software failed on April 14th and April 15th. It was unable to electronically file my taxes, the whole point of having it. I had to quickly buy Turbo Tax and use it.
Never using again. The company failed to communicate the issue and when it would be resolved.
The software failed on April 14th and April 15th. It was unable to electronically file my taxes, the whole point of having it. I had to quickly buy Turbo Tax and use it.
Never using again. The company failed to communicate the issue and when it would be resolved.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock