Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,171 Reviews)
Rating breakdown 28,171 reviews
5 Stars
17,574
4 Stars
5,242
3 Stars
2,255
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,430 out of
11,741)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: SJsj123
Verified Purchase:Yes
I was among the many customers who received an error and was unable to e-file on when I first tried on April 14 and the error continued into April 15. Extremely dissatisfied. HR provided poor communication on the timeline to resolve the error. It was ultimately resolved but this incident created extreme stress.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
It was fine until the sending gave "bad gateway"
on April 18, 2024
Posted by: Discontent117
from Nashville
Verified Purchase:Yes
It was fine until the sending gave "bad gateway" which took all day on the 15th of April! It was saying that I would have to file manually. The 3 hours later I noticed an email saying I had filed. So I'm in limbo with a email saying I filed and a program saying I haven't. Worst tax day ever!
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Fred12345
from Milton GA
Verified Purchase:Yes
Incorrect feedback on my transmission caused a potential duplicate payment issue to the IRS luckily my bank corrected the issue. The transmission process seems to have holes in the controls.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Sig29
from Michigan
Verified Purchase:Yes
I bought the software to file electronically and your servers were malfunctioning on the most important day for a tax filer. I had to print out my state and federal return and file by mail. This required certified mail which was an additional cost. Filing taxes are already stressful and your service made it more stressful this year
I would recommend this to a friend!
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Robo221
from Warren, MI
Verified Purchase:Yes
I've used H&R Block for several years and find it easy to use, even when reporting my self employment income
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Rgb1
Verified Purchase:Yes
Doing taxes is so stressful and then to have a technical issue in H&R Block system that wouldn’t allow the efile to work was unacceptable. It took me an extra 3 hours to try to figure out what the problem was and then had to pay and mail my federal before the post office closed. I think they owe everyone their money back since the program didn’t do what it was suppose to and caused extra stress.
No, I would not recommend this to a friend.
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Unsatiafied
from Orange Co., CA
Verified Purchase:Yes
Sad to report that this software did not live up to H & R's claims. Difficulty loading from Schwab. Couldn't e-file State of Calif e-fire due to H & R's portal problems.ending up doing state manually
Cons: Hard to import documents
No, I would not recommend this to a friend.
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Tom83
from Northern VA
Verified Purchase:Yes
Been usiing it for years. Great carryover of past year's results, topics.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock