Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,151 Reviews)
Rating breakdown 28,151 reviews
5 Stars
17,569
4 Stars
5,239
3 Stars
2,249
2 Stars
1,272
1 Star
1,822
80%of customers recommend this product.
(
9,424 out of
11,730)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Anonymous
from Mississippi
Verified Purchase:Yes
It made preparing our tax returns easier. But on the Mississippi return, it gave the option to apply all of our overpayment to current year taxes, which I marked "yes", but it did not apply the overpayment to current taxes, it would only refund the overpayment. Another problem I had was I could not find a way to view the complete return or individual pages, before filing.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sonia, Social Media, April 20, 2026
Thank you for your review. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: fletch1015
from NJ
Verified Purchase:Yes
Have used HR Block for years. Primarily because it carries over records. But this year you were unable to upload Merril Lynch statements. This was beyond frustrating
Cons: Hard to import documents
No, I would not recommend this to a friend.
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Not happy 12345
Verified Purchase:Yes
There is a bug in the software, I spoke with 4 people for over 2.5 hours, no one could resolve the issue. I was told it would be escalated and someone would get back to me, no one did. Very poor customer service.
Response from HRBlockBy Max, Social Media Team, April 21, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Billerica MA
Verified Purchase:Yes
Was fairly straight forward in completing all the forms.
Identified problems and was successfully submitted
Identified problems and was successfully submitted
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Maria, Social Media Team, April 20, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Customer Rating
1
Failed the most basic of State return requirements
on April 18, 2026
Posted by: chris_j
from Fairfield County, CT
Verified Purchase:Yes
Not impressed. I purchased the Premium product and the modules for two states as I live in CT and work in NY. When completing the CT return it failed to give me credit for the taxes I had paid in NY and told me I had a huge CT state tax bill. No matter how much I tried to fix the error I could not get it to work.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: HankG
from New jersey
Verified Purchase:Yes
The program was$very good overall but we are having trouble with Form 8962.
Cons: Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: PL99
from Houston
Verified Purchase:Yes
I like the software, but getting stuck having to buy a state tax was unexpected and costly.
Pros: Easy to prepare, Fast
Value
2
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Premium is anything but and Taxcut continues to qu
on April 18, 2026
Posted by: Quality has declined
from Gilroy, CA
Verified Purchase:Yes
I bought the premium version because it was supposed to support rental property income. It did not have interview questions that walked through that process and suggesting the correct forms to include. In addition the data checks did not clear once reviewed and acknowledged the were correct. Lastly the suggestions to resolve errors were not complete nor helpful. I have been ustax cut for over 10 years. I am considering changing to another software package with continued decrease in quality of the software.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock