Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,171 Reviews)
Rating breakdown 28,171 reviews
5 Stars
17,574
4 Stars
5,242
3 Stars
2,255
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,430 out of
11,741)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: JKLIN
from Ft Wayne, IN
Verified Purchase:Yes
I could not get my tax returns to send on line, had to mail in! A pain
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 25, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: RSP13597
from Los Gatos CA
Verified Purchase:Yes
Many delays incurred because of updates required for EV Tax Credit Form 8936
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
Value
5
Response from HRBlockBy Social Media Department, April 25, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Herb62
from Colorado Springs, CO
Verified Purchase:Yes
Pleased to see the expanded help with calculating Foreign Tax Credits. The changes incorporated in the 2023 tax program were very helpful.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: RACIUP
from Pennsylvania
Verified Purchase:Yes
I have w-2's, investment income, royalty income, and child care. The walk through was easy to understand and follow.
Pros: Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Disappointed888
Verified Purchase:Yes
Deluxe version was supposed to link to financial institutions but did not. Supposedly escalated but week later advised that they didn’t and process started over. Long story short. 4 contacts and never escalated or resolved.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 25, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Chris from Powell
Verified Purchase:Yes
Nice overall but the online version seemed more intuitive and user friendly.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming, Doesn't maximize refund
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Richard review
from Utah
Verified Purchase:Yes
I have been using this for several years with no issues. My returns have included capital gains, small business, and w2 income.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: KJB44
from LA, CA
Verified Purchase:Yes
Find the premium + state version extremely useful. I volunteer as a tax consultant thru a nonprofit and use another software product. H&R Block provides more functionality and is easy to navigate.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock