Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,171 Reviews)
Rating breakdown 28,171 reviews
5 Stars
17,574
4 Stars
5,242
3 Stars
2,255
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,430 out of
11,741)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Brian0icu812
from Chillicothe OH
Verified Purchase:Yes
Wouldn't let me file because said I had to wait for updates the following Friday. Friday came then said I need another and another and another. 4 weeks of waiting towards the end of filing season is unacceptable.
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 25, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: UnhappyCustomer123456
from Illinois
Verified Purchase:Yes
There were multiple delays due to forms that needed to be finalized. After they were they had errors resulting in the IRS rejecting my submission. Then several more weeks of updates and delays to get those H&R Block errors corrected. Had I known this from the start I would have used another program that would have let me file my return several weeks earlier.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 25, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
I purchased the software, it showed error and ask
on April 25, 2024
Posted by: Karthiktax
from Columbus
Verified Purchase:Yes
I purchased the software, it showed error in robinhood share section and asked me to check manually. I stopped there and used different company to filling. Even the customer care did not know to help.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 25, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Stone House
from Lebanon Pennsylvania
Verified Purchase:Yes
The software is fine and I have been using it for years, however I have to file in several states and it gets pricey. Extra charges for the state software and then extra charges to file each state
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Team, H & R Block, May 1, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business.
Written by a customer while visiting HRBlock
Posted by: Marine 165
from Orange ct
Verified Purchase:Yes
Been using HR for many consecutive years. Very good experience, helps to get accurate tax preparation.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Team, H & R Block, May 1, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business.
Written by a customer while visiting HRBlock
Posted by: Bill10
Verified Purchase:Yes
Have been using this tax software for years. It is an overall good package with some quirks such as limited support for new filing rules the year they come out and odd way of supporting the trad IRA to Roth IRA recharacterations.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Team, H & R Block, May 1, 2024
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better.
Written by a customer while visiting HRBlock
Posted by: swapn
from New York, NY
Verified Purchase:Yes
Unable to e-file for 18 hours in the last 30 hours of the due time. No communication for 8+ hours once it happened. Down played impact on social media after eventually acknowledging it.
Pros: Maximizes refund
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 25, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Di Oak Park
Verified Purchase:Yes
I was able to complete my taxes on a reasonable amount of time.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Team, H & R Block, May 1, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock