Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,172 Reviews)
Rating breakdown 28,172 reviews
5 Stars
17,574
4 Stars
5,242
3 Stars
2,256
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,430 out of
11,741)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: D the Menace
from Portland, OR
Verified Purchase:Yes
I think you need to hire (a/some) English majors and some average people to read through the directions (trying them out with figures) and clarify confusing passages. I had accounting in college (tho many years ago) and had a lot of trouble in some of the difficult areas.
Pros: Maximizes refund, Easy to import documents
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, April 26, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: T1200
Verified Purchase:Yes
very helpful with my investments and rental property
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: JPCBlock1
from AZ
Verified Purchase:Yes
Did not allow electronic for state (AZ) filing. Very anoying.
Cons: Time consuming
No, I would not recommend this to a friend.
Response from HRBlockBy Social Media Department, April 26, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: KSP4
from Larkspur, CO
Verified Purchase:Yes
I have used this program for several years. It is easy to navigate and solves most tax questions that I have had so far.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Bill Patty
from Stayton, Oregon
Verified Purchase:Yes
E-filing did NOT work this year!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 26, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: MHS25
from Carlsbad, CA
Verified Purchase:Yes
I have been using H&R Block software to prepare my taxes for about 10 years. Previously I had used Turbotax but found it to be more inflexible. My only issue with HRB is that if you need to pay estimated taxes and your taxable income varies during the year, it is not clear and straightforward how to plan and to document this on your tax filing so as to avoid underpayment penalties. Also, if you have questions about an uncommon tax rule, it is not easy to find answers.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Redwood1982
from Cupertino, CA
Verified Purchase:Yes
I have used H&R Block Tax Preparation software tool over 20 years. The reason for staying with the this tool for long time is its 1) accuracy; 2) easy of use; and 3) a straightforward and very efficient preparation process.
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: John ww
from Michigan
Verified Purchase:Yes
Mother is waiting for her tax still. We had to do the id.me. She has dementia and the who process has been a night mare. I applied for an amendment return and thought she needed her id on the return. Now it’s going on 4 months. We did the whole id.me interview but still no refund. They sent her a vertifcation letter. Also your whole efile system was down on April 15.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 26, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock