Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,151 Reviews)
Rating breakdown 28,151 reviews
5 Stars
17,569
4 Stars
5,239
3 Stars
2,249
2 Stars
1,272
1 Star
1,822
80%of customers recommend this product.
(
9,424 out of
11,730)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Onehat
from Chattanooga, TN
Verified Purchase:Yes
Due to the software not being able to reconcile and issue between my 2024 and 2025 tax statements the software would not allow me to send the tax information online. I had to print my tax information and mail it. No matter what I did following the reconciliation help screens the software would not reconcile. Looks like turbo tax next time.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Maria, Social Media Team, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Sandstorm141618
from Minnesota
Verified Purchase:Yes
I find it's easier to navigate the program online. Which by doing online program I would have owed less, but it would have been a larger expense to use rather than buying the program and installing it. Should be the other way around when navigating the program.
Pros: Easy to import documents
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, April 21, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
5
Great product that treats their customers well
on April 18, 2026
Posted by: FormerTurboTaxUser1
from USA
Verified Purchase:Yes
Great job with the H&R Block software. Thank you for still supporting window 10! Much better product and company than Turbo Tax!
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: MD W
from Rathdrum, ID
Verified Purchase:Yes
I have been using the programs for years and generally I am happy with them. This year where I had to do Federal and two States there were some challenges, I felt forgotten. The primary one was how to pay a state tax. The program lead me no where nor in my search was it mentioned. I had to go into that State's Department to find a means to pay my tax.
Pros: Easy to import documents
Response from HRBlockBy Tra Social Media Team, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: LGLGLG
Verified Purchase:Yes
Interview has a lot of unclear questions and the help is not much help.
Example: I indicate single no dependants at the very beginning and yet later questions ask about family coverage.
Example: I indicate single no dependants at the very beginning and yet later questions ask about family coverage.
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: tinman78701
from Austin, TX
Verified Purchase:Yes
Deciding to drop support for importing 1099-B from a major broker like Merrill Lynch is a deal breaker. Support for active stock traders was already bad - now its utterly useless. I was forced to move to TurboTax after many years of using H&R Block.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Greenvlle, SC
Verified Purchase:Yes
I had one simple question that the chat couldn't answer. I didn't see anywhere else to go. Very disappointing!
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Tra Social Media Team, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Unhappy Purchaser
Verified Purchase:Yes
Your pricing and marketing strategies are so misleading that I will not purchase your product again. I purchased your Premium edition based upon the representation that I would get 5 free federal filings and 1 free state. But it was a bait and switch. I was charged an additional fee to actually file my first state return and when I tried to get an extension for my second federal return, I was hit with yet another undisclosed fee. In the end, the add-ons ended up costing more than the original software.
Response from HRBlockBy Maria, Social Media Team, April 20, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock