Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,172 Reviews)
Rating breakdown 28,172 reviews
5 Stars
17,574
4 Stars
5,242
3 Stars
2,256
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,430 out of
11,741)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Aroh
from San Francisco
Verified Purchase:Yes
As our lives have changed and financial situation became more complicated, H&R Block has kept pace and guided us away from any mistake or audits in our taxes!
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: buckd1
from Mechanicsville, VA
Verified Purchase:Yes
I purchased and loaded on my computer. Program easy to understand and guides you through the process of doing your taxes and I feel very confident that I got my maximum refund and they were done correctly.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: TeeJaye
from RVA
Verified Purchase:Yes
I’ve used this product for years and am always pleased with the ease and functionality.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: LesM
from Huger, SC
Verified Purchase:Yes
I had two questions that I tried to get answers to from support. When I could not get the answers I had to figure it out on my own.
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: RobAtl
from Atlanta, Ga
Verified Purchase:Yes
Not as intuitive as it should be for the price. I had several questions which were not easy to get answered. I had to google separately.
Value
3
Response from HRBlockBy Social Media Department, May 1, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Taxes45
from MD
Verified Purchase:Yes
Even when a particular form said it was FINAL, it changed after the next update - AFTER it was filed :/
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, May 1, 2024
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: utahmountains
from Utah
Verified Purchase:Yes
This is an easy and accurate way to do your taxes. I could easily find the ifnormation I was looking for.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: DoneNat
from Peoria il
Verified Purchase:Yes
I've used the same H&R software for the past 4 yrs. Always loved it. It was so easy. This year's was beyond difficult and didn't calculate things properly or take you back to what you requested.
Pros: Easy to prepare
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, May 1, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock