Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,172 Reviews)
Rating breakdown 28,172 reviews
5 Stars
17,574
4 Stars
5,242
3 Stars
2,256
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,430 out of
11,741)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: MC BS Econ MS Logistics
from TN
Verified Purchase:Yes
Completed my 2023 return, it was accepted, and I received my refund after about three weeks. Same happened for 2022, but for 2021 and 2000 it took months before IRS sent me a form letter listing possible problems with my return but were not specific or helpful in any way, just confusing. Both of those years they reduced the amount of my refund and I never understood why. I need to be able to feel assured that I'm doing everything right before filing, but I don't get that feeling. My Dad had similar issues in 2021 and 2020, and he was an accountant. Filing the simple 1040 before computers and tax software was the good old days....
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, April 29, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
No support in making changes so that Charles Schwb
on April 27, 2024
Posted by: laymangc
from Apex, NC
Verified Purchase:Yes
I have been using the Premium Software for about 15 years and have not had any import problems. It would not import Charles Schwab investment information. Schwab told me it was your problem and I contacted your office several times and never got any support. As a result I had to enter loads of stock transactions manually. I was able to import Edward Jones and TD Ameritrade with no problem
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 29, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Easy to navigate site and to import documents.
on April 27, 2024
Posted by: Recipient
from Shelbyville, KY
Verified Purchase:Yes
Expensive to purchase when nothing has really changed in the product.
Pros: Maximizes refund
Cons: Time consuming
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: 223456
from Ft Myers
Verified Purchase:Yes
Some parts are very complicated especially the Federal law enforcement health care line item
Pros: Easy to import documents
Cons: Hard to prepare
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Mrry
from Florida
Verified Purchase:Yes
I have consistently used H & R Block products to prepare my taxes. I find their software to be easy and accurate.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy H&R Block Social Media Department, May 2, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: BeefStu
from Richmond, VA
Verified Purchase:Yes
I use this every year. Easily import my prior year info. Also import W-2s and investment info.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Team, H&R Block, May 3, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: JeWa
from sammamish, wa
Verified Purchase:Yes
We've used H&R Block tax prep software for the last 10 years. Our return is slightly complex as we are self-employed, have rental units, and investment income.
The process is very straightforward almost (dare I say it?) "pleasant."
The only feature missing is the capability to scan and import 1099 NEC forms. Our business receives about 200 each tax season and manually entering them all is tedious.
But all things considered, we're very pleased with the software and recommend it to all our associates.
The process is very straightforward almost (dare I say it?) "pleasant."
The only feature missing is the capability to scan and import 1099 NEC forms. Our business receives about 200 each tax season and manually entering them all is tedious.
But all things considered, we're very pleased with the software and recommend it to all our associates.
Pros: Easy to prepare, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Bogart20637
from Maryland
Verified Purchase:Yes
I was dissapointed the software did not cover S-Partnerships nor did it offer much help.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock