Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,172 Reviews)
Rating breakdown 28,172 reviews
5 Stars
17,574
4 Stars
5,242
3 Stars
2,256
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,430 out of
11,741)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: JRP56
from Roswell, NM
Verified Purchase:Yes
I have used HRB tax prep software for the last several years with excellent results!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy H&R Block Social Media Department, May 2, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Najam Saeed
from St. Paul, MN
Verified Purchase:Yes
I have been using H&R Block Tax software for many years to prepare my taxes. It is a very easy software and it guides you step by step from beginning to the end to prepare and submit your tax returns. I am very happy with this software and will purchase it in the future.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: reikirobyn
from Maui
Verified Purchase:Yes
I had a hard time this year, but the fault was mine, not the software.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: No856
from Belleville IL
Verified Purchase:Yes
Easy to use. Helpful tax tips and pulls info from previous tax year. Love its use friendly.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy H&R Block Social Media Department, May 2, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: turboomni
from Randolph, MA
Verified Purchase:Yes
I am happy overall but find it very frustrating when you want to change a value on a return the hoops you need to jump through to do this. Also, to be able to find where a value was intially entered can be a challenge as well. I think i have spent more time on this aspect of completing a return. Maybe it is my experience with the software, albeit i have been using for 15+ years. I do understand it is built for the general consumer and not the tax professional, I don't want to pay the price that they charge for the professional software.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: haha736
from New Jersey
Verified Purchase:Yes
I prepared my taxes with another software and wasn’t comfortable with the results. I purchased this software and was able to quickly complete my taxes, verify the results and improve my results.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 2, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: NInaP
from NJ
Verified Purchase:Yes
The software does what it should. It is easy to navigte. The prompts take yo through the flow of a tax return and you are able to go directly to a specific form if you like.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 2, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
1
Could not file electronically-very disappointed.
on April 27, 2024
Posted by: CDB24
from Colorado
Verified Purchase:Yes
I have used HRB for yrs. This yr was very disappointing. I could not file electronically and HRB could not tell me why after 2 1/2 days on the phone with 1st and 2nd level support. Had same items as previous yrs. Will seriously consider other tax software.
Pros: Maximizes refund
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 29, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock