Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,151 Reviews)
Rating breakdown 28,151 reviews
5 Stars
17,569
4 Stars
5,239
3 Stars
2,249
2 Stars
1,272
1 Star
1,822
80%of customers recommend this product.
(
9,424 out of
11,730)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: whiterice2
from Phoenix, AZ
Verified Purchase:Yes
Honestly not that helpful. I'm not sure what AI features are included, but they didn't deliver as advertised. I had to turn to Google multiple times to get my questions answered. I've been a loyal user for years, but I'm now considering switching. To make matters worse, my federal return was rejected because the software made an error, and I had to go in and fix it manually.
Cons: Time consuming
Value
1
Response from HRBlockBy Maria, Social Media Team, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Iretta
from New Caney, Texas 77357
Verified Purchase:Yes
H&R, BLOCK 's software is very efficient, making sure you don't make any mistakes on your return. I don't have to worry about anything , I know everything is right from the very begining/ Thank you H&R.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Montgomery, Texas
Verified Purchase:Yes
I have been using H&R Block software for about 10 years. Straight forward and easy to use, with the ability to dig in deep if needed. I will be using it until I leave this world.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: jamburu
from Florida
Verified Purchase:Yes
I have used this software for many years. This year saving my return as a PDF file has been changed and is now difficult whereas it was previously very simple and I found the new method unexpected and annoying.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Seattle
Verified Purchase:Yes
There are inaccuracies and confusion abounding. If you need help, good luck! After spending 70$ +, I found “Help Center” limited to a menu of FAQs and AI Help totally useless, ticking button did nothing. Asking for tech help I got a cha with someone arguing with me about if I had actually paid for the program even after I offered the receipt. They terminated the chat! The interviews have a lot of confusing terminology such as was there any capital loss carry forward for this year? It should have just carried the loss forward automatically instead of
Making taxpayers keep a separate report. Figuring Basis for an exchange is really obscure. I had to make corrections 3x. I would NOT rely on HRB deluxe to properly do taxes for Investing, instead, use it for convenience of entry and subscribe to Chat GTP for your tax advisor.
Making taxpayers keep a separate report. Figuring Basis for an exchange is really obscure. I had to make corrections 3x. I would NOT rely on HRB deluxe to properly do taxes for Investing, instead, use it for convenience of entry and subscribe to Chat GTP for your tax advisor.
Pros: Easy to import documents
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Tra Social Media Team, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Response from HRBlockBy Sierra, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: mt3775
from San Francisco, ca
Verified Purchase:Yes
Great that it works with the older windows, only reason we made the switch from turbotax. Hard to figure out how to correct 2 errors because there is no support or explanation. Only figured out one of them by reading a lot online. Never could figure out the second issue but the tax return was accepted.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Jack Sprat 69
from Hell
Verified Purchase:Yes
I've been using this since 2009 and it gets worse each year. The interview keeps getting more and more basic. There are less guide prompts about forms or double checks for commonly missed items. There are just screens with huge checklists of random selections without any explanation, prompt, or guide as to what they are, except for a disclaimer of "uncommon" here and there, which implies the others could be common. When you ask for help it simply points to IRS documents. If I wanted to read those publications I would not use software at all. I question whether the "accuracy check" does anything other than see if checkboxes in the interview have a corresponding entry on the form. It selects random valid entries such as PFL selections and does not remember that you cleared them. It did not apply any logic to the check, for example I accidentally added a place to a withholding which made the withholding more than the income itself, I realize that is my error, but it makes no sense and that's the kind of thing I would think would be looked for. I am certain pervious versions flagged these things with "are you sure?" You now also have to complete the entire interview again if you make a change to one section of it. For example I needed to add an amount to my cash receipts on schedule C and had to go through the whole process of all income again to do that.
Cons: Hard to prepare
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: BASHbash
from Washington
Verified Purchase:Yes
I bought the software in February and very glad I bought it
Pros: Easy to prepare
Cons: Time consuming
Value
5
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock