Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,172 Reviews)
Rating breakdown 28,172 reviews
5 Stars
17,574
4 Stars
5,242
3 Stars
2,256
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,430 out of
11,741)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: sagehen
from Oregon
Verified Purchase:Yes
AFTER DOING MY FEDERAL ONLINE 2023 RETURN YOU FAILED TO ALERT ME THAT THE STATE OF OREGON DOES NOT REQUIRE ME TO FILE IF MY AGI IS UNDER $8000.00 DOLLARS. WHEN I CHECKED THEIR WEB SITE THERE IS A CHART LISTING THE AMOUNTS AND I WAS $5000 BELOW THE AMOUNT.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 29, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: dick1948
from mich
Verified Purchase:Yes
I have used the premium version of your software for over 10 years and it has served me well as we have a relatively involved tax return. One of the best features is that it covers relatively all depreciation methods.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 2, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Dee9
from NC
Verified Purchase:Yes
it was easy to use and seemed to cover all the bases. The only negative at this stage is that going back and changing something was more awkward than necessary. If the return doesn't come back with a problem, I'm quite happy.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, May 1, 2024
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Hankster the Bankster
from Mississippi
Verified Purchase:Yes
I’ve used TaxCut/H&R Block for about 20 years, the Deluxe version. This year I went with Premium due to inheritance issues that I wanted to be sure I got right. I’ve always loved the product and if a drawback at all it has been getting phone help when needed it. This year I already had already paid for and installed Deluxe but realized I needed to upgrade to Premium. There were technical difficulties with that but I was thrilled to get thorough and patient help with what did take about 30 minutes for her to solve. Went great and filing was smooth as silk. Thanks!
Value
5
Response from HRBlockBy Social Media Team, H & R Block, May 2, 2024
We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: MarronJK
from Beaverton Oregon
Verified Purchase:Yes
Have been using the software for years and it just gets quicker and more accurate.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy H&R Block Social Media Department, May 2, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: GreggoTRC
from Upstate NY
Verified Purchase:Yes
Very good program. I would like a few more help questions answered or examples in program without searching the web.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Use something säelse
from Waukesha wi
Verified Purchase:Yes
Unfortunately I was not able to file free state return without downloading some random print software. Could not get that to work.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 29, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: LogChief54
from Colorado
Verified Purchase:Yes
H&R Block is an easy to use, accurate tax filing program. I've used them for years and won't use any other. Thanks!
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy H&R Block Social Media Department, May 2, 2024
Thank you for leaving a review, and for providing positive feedback.
Written by a customer while visiting HRBlock