Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,151 Reviews)
Rating breakdown 28,151 reviews
5 Stars
17,569
4 Stars
5,239
3 Stars
2,249
2 Stars
1,272
1 Star
1,822
80%of customers recommend this product.
(
9,424 out of
11,730)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: GregTheWizard
from Ithaca, New York
Verified Purchase:Yes
We have used this for over 15 years for 2-income. one self-employed, home office, homeowner, business vehicle, lots of detail. It has been reliable and helpful. But you need to bring back the Filing Status Calculator, which helps me compute the split of refund among husband, wife, and joint account.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sonia, Social Media, April 20, 2026
Thank you for your review. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: An09
Verified Purchase:Yes
I purchased this thinking it would making doing your taxes easier however, it's more likely to herd one into a certain tax bracket and charge you to file the state portion even though you paid for federal and state product.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Austin TX
Verified Purchase:Yes
For me it was not worth it to upgrade from Deluxe to Premium
Pros: Easy to prepare
Value
3
Response from HRBlockBy Sonia, Social Media, April 20, 2026
Thank you for your review. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from San Francisco Bay Area
Verified Purchase:Yes
I withdrew some money from my retirement in 2025. The questions in the state return about distributions were very confusing, and I wasn't sure what amounts to enter in the fields. I wanted to get my tax returns done as soon as possible, so I didn't want to bother spending more time trying to get assistance on the issue.
Pros: Easy to import documents
Cons: Time consuming
Value
2
Response from HRBlockBy Tra Social Media Team, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Arlington, Texas
Verified Purchase:Yes
I have been successfully using this product since 1994. It has helped me uncover deductions that I never knew existed. It imports data perfectly from the previous tax year. It has earned its #1 rating in Consumer Reports.
Pros: Maximizes refund
Value
5
Response from HRBlockBy Sonia, Social Media, April 20, 2026
Thank you for your review. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Lexa123
from CA
Verified Purchase:Yes
Overall, the Premium version is OK'.
There is a missing function of downloading stocks and options transactions from the brokerages, which is a big inconvenience for anybody, who has to deal with it.
There is a missing function of downloading stocks and options transactions from the brokerages, which is a big inconvenience for anybody, who has to deal with it.
Pros: Easy to import documents
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Tra Social Media Team, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Response from HRBlockBy Sierra, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: TrevorG
from Asheville, NC
Verified Purchase:Yes
First, didn't allow to claim deduction on mini split that I had installed. Second, it lead to an IRS withdrawal both on my original tax filing and on my amended return. Waiting to get a refund on the original amount that was withdrawn. I've used HR block for taxes for probably 10 years but may experiment with something else next year.
Pros: Easy to import documents
Cons: Doesn't maximize refund, Hard to prepare
Value
2
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: bblock
Verified Purchase:Yes
Doesn't apply NJ rules correctly, disability pension income and pension exclusion were not correctly asked or calculated.
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock