Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,151 Reviews)
Rating breakdown 28,151 reviews
5 Stars
17,569
4 Stars
5,239
3 Stars
2,249
2 Stars
1,272
1 Star
1,822
80%of customers recommend this product.
(
9,424 out of
11,730)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: JMSFLS
from Florida
Verified Purchase:Yes
Generally happy with it, but there are a few places where the explanation for the item merely restated it rather than explaining it. Those need to be fixed.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from virginia
Verified Purchase:Yes
You use to be better last year. This year I could not download Merrill Lynch dividends and 1099-B forms. Also the software is stupid for example I am over 62 but did not take Social Security and it keeps asking me upon review why I did not show my SS income. It is ZERO, I said this during the interview!! Next year I will probably use some free software.
Pros: Easy to prepare, Fast
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: pax456
from Winston-Salem, NC
Verified Purchase:Yes
Reasonably easy to use. (1) Please modify to increase font size of text, both on the screen and on printouts. As we age, our vision needs help. (2) Software would not accept the hyphen in my city name: Winston-Salem. This is unacceptable; there are several other US cities/towns with a hyphen in the name. The.Hyphen.Is.Part.Of.The.Name! (3) Printouts (eg worksheets) need a date and page number; also, these pages should have more top and left margin for better readability
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sonia, Social Media, April 20, 2026
Thank you for your review. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: KimW137
from Oregon
Verified Purchase:Yes
Easy to use, comprehensive, and accurate. It updates as the tax laws change.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Twins fan2
from MN
Verified Purchase:Yes
I switched to H&R this year after being with TurboTax for over 20 years. Relatively easy to learn and work with. Will buy it again.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sonia, Social Media, April 20, 2026
Thank you for your review. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Pierce25
from Bradenton, Florida
Verified Purchase:Yes
I bought this because my brother used it. I have used Turbo tax before. I needed help with rental income. I found this software to be hard to use compared to turbo tax. The product said I needed to attach a document before sending, but nowhere did see how to do it or was given the opportunity to attach. I hope all was ok but I am not completely confident.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Tra Social Media Team, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: MM17
from Califonia
Verified Purchase:Yes
I have been using H&R Block software for the last 20 years. The software simplifies the process of completing and filing my taxes.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: dick501
from napa ca
Verified Purchase:Yes
bought this as a replacement for turbo tax, big mistake. wouldn't import my stocks, and I had to pay twice for state to file it after it said no problems.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock