Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,172 Reviews)
Rating breakdown 28,172 reviews
5 Stars
17,574
4 Stars
5,242
3 Stars
2,256
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,430 out of
11,741)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Texas Pizza Fan
from Central Texas
Verified Purchase:Yes
We always download the H&R Block Premium software for our taxes. This was the first year I had Required Minimum Distributions and was certain that I had withdrawn the correct amount from my IRA. But the H&R software recommended that I re-check to make sure I had met the minimum distribution requirement. The recommendation caused quite a bit of worry and uncertainty. I finally decided to ignore the recommendation. This was also the first year we decided to e-File. After checking and re-checking our return we were ready to e-File on April 14. Our first attempt at e-Filing was rejected after a long period of waiting for some kind of response. We received an "Unable to Connect" error message even though the program had just reported that it had successfully tested our internet connection. The error message suggested that I check the internet connection on my end, which had just been verified by the software. The program suggested disabling my anti-virus and firewalls, which I did. It made no difference. Subsequent and numerous attempts to e-File were still rejected. After nearly an hour of continuous attempts to e-File our return, our return was finally accepted by H&R Block, much to our relief. Tax time is stressful enough without problems e-Filing our tax return. Especially after we learned that the problem was not on our end of the connection after all. Next year we may go back to printing our return and mailing it to the IRS. We have become very familiar with the H&R Block tax software interface and plan on continuing to use it, but at this time we do not have a lot of confidence in the e-Filing function.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy H&R Block Social Media Department, May 8, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: JandDH
from Blairsville, GA
Verified Purchase:Yes
I sold a piece of property that had been in the family for a long time, and the software walked me through the forms needed to properly report the gains. I don't think a paid preparer would have done anything different, saving me the usual fees!
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Team, H&R Block, May 8, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Dawn Heche
from Bowie, MD
Verified Purchase:Yes
I’ve been using H&R Block Tax Software for several years. It’s easy to use and I can trust I’ve completed my taxes correctly.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Team, H&R Block, May 8, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: DarrG
from Granger, In
Verified Purchase:Yes
I’ve been using HR Block for our taxes for many years. It looks like 2023 will be my last. For the 3rd year in a row I’ve gotten a letter from either fed or state that I had to pay more after filing my taxes. This year was a most important year because my husband past away in 2023 and I was really counting on HR Blick software to help me through the filing of taxes with his information for the last time. And when I was done and ready to e-file the software said it couldn’t e-file state (IN) because I was filing for a deceased person. And that I’d need to print and send. Huge pain! Then when e-filing the Federal it never finished- kept “spinning”. So I was not able to go back in and check the status because according to the software I hadn’t sent them yet. However, I did get a confirmation email saying they had been accepted. So, thank you for the memories but I’ll be moving on to a more useful program next tax season.
Pros: Easy to import documents
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, May 8, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Fred2311
Verified Purchase:Yes
Program is fine, but some glitch prevented me from being able to file taxes online; Federal and State. I had to scramble at the last minute to print all the forms and mail in to meet the deadline. I'm still going to recommend the product because I think the software is good, but we were offered a minimal 20% off the 2024 tax software as compensation. That's not enough and the error/glitch was HUGE!!!
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy H&R Block Social Media Department, May 8, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Mike RN
from Eastern NC
Verified Purchase:Yes
I've been using this program for years. Very satisfied
Pros: Easy to prepare, Maximizes refund
Cons: Time consuming
I would recommend this to a friend!
Value
1
Response from HRBlockBy Social Media Team, H&R Block, May 8, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Boook
from Bend OR
Verified Purchase:Yes
Didn't do me any favors. Also couldn't get my taxes in on time due to server overload.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy H&R Block Social Media Department, May 8, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: JRCommuter
from Texas
Verified Purchase:Yes
The program walks you through step by step. It is even better when used year-on-year as information is carried forward and only needs to be reviewed, not reentered. I highly recommend the product.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Team, H&R Block, May 8, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock