Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,172 Reviews)
Rating breakdown 28,172 reviews
5 Stars
17,574
4 Stars
5,242
3 Stars
2,256
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,430 out of
11,741)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Sdfarm
from South Dakota
Verified Purchase:Yes
The product is great; however, the entire day of April 15th I was unable to file electronically. I had to print my return and mail a check before the post office closed. I always wait until the last day as I always owe money. Totally unacceptable. There were several comments about this problem on the internet when I was attempting to see what the issue was.
No, I would not recommend this to a friend.
Value
2
Written by a customer while visiting HRBlock
Posted by: Klally
from Ohio
Verified Purchase:Yes
Wouldn’t allow me to file. Your software kept throwing errors the whole time i used it.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: dans taxes
from NJ
Verified Purchase:Yes
i have been using this tax program for a long time since it first came out i find it easy to use and able to do my taxes a lot faster
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 9, 2024
Thank you for leaving a review, and for providing positive feedback.
Written by a customer while visiting HRBlock
Posted by: GRJM
from New Rochelle, NY
Verified Purchase:Yes
I have used H&R Block Tax Software for 10+ years and never been disappointed. In recent years I have needed to use the Premium version since it enables me to handle the tax information for a second house that I rent out. Does a great job.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 9, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: David the Landlord
from Albany, NY
Verified Purchase:Yes
I have 5 rental units in 2 buildings, one of which I live in. TurboTax was not as good as HR Block in allowing me to divide expenses on the building I live in but rent 2 smaller units that compromise 1/2 the building. The cost was also lower than TurboTax.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 9, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Big City Bob
from Oshkosh, WI
Verified Purchase:Yes
I had issues downloading the state program and didn’t want to get double charged. Same with filing. Filing went through but program had error so I couldn’t get any update.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: HRBfailed
from Virginia
Verified Purchase:Yes
I have used this software for years but couldn’t file on the 14th this year. HRB servers were down and it cost me work on Monday because I couldn’t file until late Monday the 15th. Could I file earlier? No, not when you owe money.
HRB should give everyone a refund for the software this year.
HRB should give everyone a refund for the software this year.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: bob11111112
from Idaho
Verified Purchase:Yes
It didn't interface with the Mac well and it was a hard to update. Good data, not always explanations. I didn't qualify for the home office deduction but it was hard to know why just from the program.
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock