Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,172 Reviews)
Rating breakdown 28,172 reviews
5 Stars
17,574
4 Stars
5,242
3 Stars
2,256
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,430 out of
11,741)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Traveling Merlin
from Colorado, USA
Verified Purchase:Yes
Rental properties like AirBnB are such a popular thing these days. Millions partake yet H&R premium could do so much better by giving clearer instructions and insight into this aspect of taxes. I would greatly appreciate a premium software with higher price tag to include much better guidance for property rentals.
Otherwise the rest is quite good.
Otherwise the rest is quite good.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Drewski2
from Charlotte
Verified Purchase:Yes
The HR Block mess up this year was chaos for us with personal work deadlines and having a printer without ink. 20% off for next year garbage apology doesn’t cut it and is insulting.
The software is clunky to begin with. I have to search TurboTax support forums for any complex questions. I’ve used HR block since 2007 or so. I’ll be looking for a change this year.
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Posted by: Frustrated_filer
from Los Angeles ca
Verified Purchase:Yes
What a disaster , servers went down the night before filing and again tax day … will never trust this company again
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Avonlady59
from Maryland
Verified Purchase:Yes
This is a great product. It satisfy my needs. I enjoy using the search/help features to answer my questions.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 9, 2024
Thank you for leaving a review, and for providing positive feedback.
Written by a customer while visiting HRBlock
Posted by: CA Supreme
Verified Purchase:Yes
Worked great until we tried to file on April 14th, then it died and would not file Federal or State returns. Tried 15 times and it failed each time but it charged my credit card each time it failed. How much would you trust a product with that performance?
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy H&R Block Social Media Department, May 10, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Lee4356
from Columbia SC
Verified Purchase:Yes
Good. I did have a problem declaring NY oil royalties. They were mixed up with property rentals and I had to look at all the worksheets to figure it out
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 9, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Grandma Diane
from California
Verified Purchase:Yes
I have been using H &R Block for at least 20 years.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Landlord owner run
from Daytona Beach
Verified Purchase:Yes
I’ve been using this for five years now. Just wish you could download and easily format and transfer files. I’m using an old laptop that contains all the older files and you can’t port them to a new laptop.
Pros: Easy to prepare, Maximizes refund
Value
4
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help. Your feedback is important to us!
Written by a customer while visiting HRBlock