Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,172 Reviews)
Rating breakdown 28,172 reviews
5 Stars
17,574
4 Stars
5,242
3 Stars
2,256
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,430 out of
11,741)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Oregon senior
from Oregon
Verified Purchase:Yes
I've been using premium for years to do taxes on my rental. Federal taxes are usually pretty straight forward and the rental portion works well. Could be more helpful with capital gains, a drip calculation worksheet would be nice.
Some issues I have had with the state is that it's good for filling in the blanks for basic things. Some credits and deductions, I've had to figure out for myself. Being asked for "household" income" isn't very helpful. AGI? Everyone residing at the house? Over 66 deduction don't specifically mention part b which almost everyone over 66 pays. Oregon kicker "tax liability" is apparently before exemptions. Pop-up explanations aren't always very helpful on the state portion, and numbers from federal or last years state should be imported.
Some issues I have had with the state is that it's good for filling in the blanks for basic things. Some credits and deductions, I've had to figure out for myself. Being asked for "household" income" isn't very helpful. AGI? Everyone residing at the house? Over 66 deduction don't specifically mention part b which almost everyone over 66 pays. Oregon kicker "tax liability" is apparently before exemptions. Pop-up explanations aren't always very helpful on the state portion, and numbers from federal or last years state should be imported.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: ChillyOne
from North Carolina
Verified Purchase:Yes
I was ask to try other products but was totally happy with this program once I used it
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 9, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Rdawg13
from San Antonio, Texas
Verified Purchase:Yes
The program is good and easy to use. I bought a level that was higher then I needed. Because of that, the value to expense was not what I would want.
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: jarbus58
from Patchogue, NY
Verified Purchase:Yes
I've been using H&R Block software to do my own taxes for the last 15 years or so and it has always been great!
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: TKL1
from MS
Verified Purchase:Yes
I bought two state packages and expected one E-file to be included in each package. I had to pay for both state E-files.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: jfb8
from St. Cloud, MN
Verified Purchase:Yes
tried to e-file on 4/14 and had to come back several times because of a message they were having difficulty communicating with the server...........it was on their end, not mine. Frustration was almost enough to go with a different company next year
Pros: Easy to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Jimbadgood
from Oak forest, il
Verified Purchase:Yes
I processed an extension in federal return ball parking a payment but the state return would not let me file an extension.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Fma53226
from Milwaukee
Verified Purchase:Yes
I’ve used the software for the last several years and have enjoyed it. However, the inability to file this past year on the last couple of days before the deadline caused unwanted stress and I will no longer be using this software.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock