Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,172 Reviews)
Rating breakdown 28,172 reviews
5 Stars
17,574
4 Stars
5,242
3 Stars
2,256
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,430 out of
11,741)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Allie2Alaska
from Alaska
Verified Purchase:Yes
When I went to file on April 14, there was some kind of issue with your server and I was not able to eFile. The suggestion that I print out and mail the return was not acceptable. If I wanted to mail a paper return I wouldn’t have bought the software. The return eFiled around 4pm on the 15th, which added another layer of stress because I wasn’t home at 4pm on the 15th. So I had to research if it was in fact my return that filed. I will check out different software for next year
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
4
Written by a customer while visiting HRBlock
Posted by: Duffermg
from Silver Spring, MD
Verified Purchase:Yes
Software is very easy to use and extremely helpful for understanding the changes in tax code.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 10, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: CDK1
from Edmonds, Washington
Verified Purchase:Yes
I've found over the years that the software is pretty easy to use. I would like to see a dummy version of help to get the use through some of the questionable areas of the program.
I'll still use the software, even though this year I had a problem submitting the completed tax filing.
I'll still use the software, even though this year I had a problem submitting the completed tax filing.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 10, 2024
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Lady Di 1234
from Chicago
Verified Purchase:Yes
I have been using h and r tax software for many years. It is easy to use and seems to be accurate.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Mikessf
from California
Verified Purchase:Yes
Continue to use the product to import previous years. There were two issues that need to be addressed. I had a 1099 misc income which the program does then not allow me to efile - no explanation. Had to file extension and had trouble using program to file state extension
Pros: Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Fco1
from Plymouth, MN
Verified Purchase:Yes
I had to look for it in April because i dis not received any info ahead of time as i used to have every year.
In addition, it took a long time to complete my taxes.
In addition, it took a long time to complete my taxes.
Pros: Maximizes refund
Cons: Time consuming
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Ama99
from Lockport, NY
Verified Purchase:Yes
I liked everything except the major issue of e-filing not working right before and on the due date.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Sabres27
from Gray Court, SC
Verified Purchase:Yes
I have used H&R Block software for over 15 years now. This year I downloaded the software and worked through my taxes in a short period of time. I did enter something incorrectly and used their phone support to make the corrections. It was my fault for the incorrect entry and not the fault of the software but having phone support available was very helpful. It wasn't very hard to reach a real person to help me either. Entering my data was easy and straight forward as was filing my tax returns. I will use H&R Block software again next year.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock