Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,172 Reviews)
Rating breakdown 28,172 reviews
5 Stars
17,574
4 Stars
5,242
3 Stars
2,256
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,430 out of
11,741)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: KimKee
from Chaska, MN
Verified Purchase:Yes
I have used this software for over 20 years and never had the problems I had this filing season.
Pros: Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
5
Easy to use. Easy to import data from previous yea
on May 15, 2024
Posted by: Stewart12
Verified Purchase:Yes
I've been using this software for over ten years. Always works great.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy H&R Block Social Media Department, May 15, 2024
Thank you for leaving a review, and for providing positive feedback.
Written by a customer while visiting HRBlock
Posted by: carnini
from Vermont
Verified Purchase:Yes
I have been using premium for years and I still think it does a great job, is backed by H&R if anything come up and is a decent price. This year I was disappointed that not all the forms where available till later. or example the EV credit form was not ready till much later after the software was released, I think it is mid march, this made me have to delay filing.
Pros: Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy H&R Block Social Media Department, May 15, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Samiam777
from Cape Coral,fl
Verified Purchase:Yes
The program is very difficult to navigate, always be nice if you had telephone support for some of the problems.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy H&R Block Social Media Department, May 15, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: LilithF
from Pittsburgh, PA
Verified Purchase:Yes
While this is very good for most people, i should warn that in PA, the software had a lot of trouble with some forms during state filing. It mostly had trouble in regards to taxes involving a trust, where it both had trouble importing documents, but also tried to invoke a state law that has not yet taken effect yet. But if you are only doing federal returns, or don't have complicated state tax laws, i would recommend this.
Pros: Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Carol in Alaska
from Palmer, Alaska
Verified Purchase:Yes
I like how it reviews last year's tax refund and brings up the same topics so I don't forget anything. I already recommended it to my grandson.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy H&R Block Social Media Department, May 15, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: DaveandConnie
from Diamond Bar CA
Verified Purchase:Yes
It was reasonably good, but we make a lot of donations and it did not allow all of them.
The real plus was that the in-office software could not complete my tax return correctly, but this software worked. A con was that I could not see actual tax return easily as I added information.
The real plus was that the in-office software could not complete my tax return correctly, but this software worked. A con was that I could not see actual tax return easily as I added information.
I would recommend this to a friend!
Value
4
Response from HRBlockBy H&R Block Social Media Department, May 15, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: LPWJ
from Utah
Verified Purchase:Yes
Although an unforeseen snag prevented me from using the electronic filing option, I was pleased overall with the ease and accuracy of the software. I especially appreciated the ease of importing my financial information. That feature alone saved me hours of data entry!
I was also pleased with the affordability of the product, particularly when compared to the online software I used previously.
I was also pleased with the affordability of the product, particularly when compared to the online software I used previously.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Response from HRBlockBy H&R Block Social Media Department, May 15, 2024
Thank you for leaving a review, and for providing positive feedback.
Written by a customer while visiting HRBlock