Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,172 Reviews)
Rating breakdown 28,172 reviews
5 Stars
17,574
4 Stars
5,242
3 Stars
2,256
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,430 out of
11,741)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: TELE59
from Evanston IL
Verified Purchase:Yes
This year had issues with electronic filing. Two years ago the product fiald to deduct my property taxes correctly and an accounted found the error the next year. Filed an amended return to get money that was owed.
Cons: Time consuming, Doesn't maximize refund
I would recommend this to a friend!
Value
2
Written by a customer while visiting HRBlock
Posted by: MAG70
from Eagle, ID
Verified Purchase:Yes
I've used HR Block's tax program for the last 15 years and have never had a problem with it or the IRS. Good program at a fair price.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: evan97
from Los Angeles, CA
Verified Purchase:Yes
I am baffled by the absolutely terrible experience I had filing my taxes with this software. How could you possibly allow such a complete disaster to occur the way it did? To have the servers completely down for nearly an entire day, on tax day? And then to not even offer a full refund on the software or even waive the filing fee? Insanity. You people are out of your minds.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy H&R Block Social Media Department, May 22, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: lkemp
from cincinnati, oh
Verified Purchase:Yes
It was very frustrating using this software this year. Many times when I sat down to work on it, the explanations didn't work. I am not sure I will buy it again next year without strong consideration.
Value
1
Written by a customer while visiting HRBlock
Posted by: DA_HMB
from HMB, CA
Verified Purchase:Yes
I've been an H&R Block Tax Software customer for 20 years. I've always found the software to be easy to use and accurate.
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Irisss
from Terrell Texas
Verified Purchase:Yes
I am so glad that I bought it is so easy as they walk you through each step.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: TonyK51
from North Carolina hills
Verified Purchase:Yes
Got us through some somewhat complex filings with Rent, Donations and Mutual Fund gains.
Pros: Maximizes refund
Cons: Time consuming
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: heydano67
from Beaufort, SC
Verified Purchase:Yes
I’ve always used “the other guys” tax prep product but this time I decided to try H&R Block and I’m pleased with the results. The program walks the user through and it makes suggestions along the way so that the entire tax preparation exercise feels like having a tax expert in a chair next to mine.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock