Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,172 Reviews)
Rating breakdown 28,172 reviews
5 Stars
17,574
4 Stars
5,242
3 Stars
2,256
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,430 out of
11,741)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: LynMcMill
from Virginia
Verified Purchase:Yes
I have used this software for years, and have always found it to be very user friendly. The one thing I wish it included is a way to connect with a tax expert for a tax-related question. They provide access for software help, but I wasn’t able to get actual tax questions answered.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Kass56
from FL
Verified Purchase:Yes
I have been an H&Block customer for over 20 years and have always been successful with my yearly tax returns.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Bdub2312
from DC
Verified Purchase:Yes
I know there's a guarantee, but the way the program works left me feeling uncertain about deductions and credits. It was hard to verify and correct numbers or even ensure that it was calculating properly. Didn't feel comfortable that I was getting my best refund. But, I was committed.
Pros: Easy to import documents
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy H&R Block Social Media Department, May 22, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience
Written by a customer while visiting HRBlock
Posted by: Little GG
Verified Purchase:Yes
Been an easy excellent product. Completely satisfied for the past 14 years
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: mjb2669
from Syracuse, NY
Verified Purchase:Yes
I have been using HR Block tax software for many years. This past year, my situation changed with retirement and different sources of income. The software essentially walks you through the entire process making tax filing palatable and frustration free
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Bec123
from Alamogordo NM
Verified Purchase:Yes
This is the 5th year I have used this software. Good program, easy to complete.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: 4kidsofmine
from Indiana
Verified Purchase:Yes
I love getting the email with a download. It's so easy to go through the questions.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: HHRB ages
from North Carolina
Verified Purchase:Yes
I have been a fan of HRB for many years, have worked there and trust HRB completely. I cannot see using any other product
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock