Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,172 Reviews)
Rating breakdown 28,172 reviews
5 Stars
17,574
4 Stars
5,242
3 Stars
2,256
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,430 out of
11,741)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: bbishopgso
from Greensboro, NC
Verified Purchase:Yes
While H&R Block has a web based product, it is significantly more expensive than the downloaded product. With where we are with technology, it is cheaper and more cost effective to utilize a web based program than a downloaded pc/mac based program. Get with the times and offer the web version at an appropriate costs compared to the local installatin.
Pros: Fast
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, May 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Red eyes
Verified Purchase:Yes
You desperately need a dark mode. Your screen is so white it literally hurts my eyes. I can’t emphasize this enough. Dark mode, dark mode, dark mode!
I would recommend this to a friend!
Value
3
Response from HRBlockBy H&R Block Social Media Department, May 17, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Incometax20252328
from Riverside CA
Verified Purchase:Yes
All of this he forms were completed correctly and were easy to edit.
Pros: Easy to prepare, Easy to import documents, Fast
Value
5
Response from HRBlockBy Social Media Department, May 22, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: DJMiz
Verified Purchase:Yes
Help topics were an assist - quick reference to IRS publications
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy H&R Block Social Media Department, May 23, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: FL_man33
from Altamonte Springs, FL
Verified Purchase:Yes
I purchased Deluxe. I ended up needing Premium. There was no option to upgrade. I had to repurchase Premium. Wasted my purchase of Deluxe. Otherwise, actual program was good.
I would recommend this to a friend!
Value
1
Response from HRBlockBy H&R Block Social Media Department, May 17, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Everything I needed to successfully complete my ta
on May 17, 2024
Posted by: BudMu
from Hilliard OH
Verified Purchase:Yes
I am very pleased with the H&R Block services and support.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy H&R Block Social Media Department, May 23, 2024
Thank you for leaving a review, and for providing positive feedback.
Written by a customer while visiting HRBlock
Posted by: Kratos2514
from Stockton California
Verified Purchase:Yes
This is just like the one I've use for a long time
Cons: Time consuming, Doesn't maximize refund
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: metoo22
from MN
Verified Purchase:Yes
very expensive. Made handling investment income (mutual funds) a major pain.
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy H&R Block Social Media Department, May 17, 2024
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock