Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,151 Reviews)
Rating breakdown 28,151 reviews
5 Stars
17,569
4 Stars
5,239
3 Stars
2,249
2 Stars
1,272
1 Star
1,822
80%of customers recommend this product.
(
9,424 out of
11,730)
Customer Reviews for H&R Block - Premium Tax Software
Customer Rating
1
Poor Imports, Confusing Rental Property Workflow,
on April 19, 2026
Posted by: foo404
Verified Purchase:Yes
The import 1099 forms did not list major US banks including Bank of America and Merrill (which were included in prior years). It asks me to manually enter values from last year's tax forms - meaning that it failed to import everything from last year. AI feature is a limited ChatGPT that knows nothing of their actual software and cannot fill in nor direct you how to enter a specific tax situation (e.g. I needed to enter a one time tax: home improvement increasing asset basis, to be depreciated over time). Needed to figure out add asset vs. edit existing, improvement vs. property and basis depreciation worksheet and why depreciation showed zero initially. I also had to struggle with too many ambiguous tax terms without context (e.g. active participation in rental, net lease, original basis vs. improvement basis)
Cons: Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Maria, Social Media Team, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Oakville, Missouri
Verified Purchase:Yes
I've trusted this software to help complete my returns for more than two decades. I'm probably pushing it, and maybe should use a CPA for a much higher cost. During the past two years, my experience has been plagued with items in the final verification and review that seem to be software glitches.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sonia, Social Media, April 20, 2026
Thank you for your review. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Rick 66
from Pontiac, Michigan
Verified Purchase:Yes
I found your program very difficult to work with I usually buy TurboTax decided to save a little money with your program.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Cons: Doesn't maximize refund, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: E BUB
from Cary NC
Verified Purchase:Yes
Irs rules Regs Complicated the software navigation makes life with Taxes easy peasy.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: 25 Year Indiana User
from Indiana
Verified Purchase:Yes
After 25 years of being a customer, getting to know and use your tax prep software has gotten pretty straight forward and the results seem to be good. I like the fact that the product structure and methodology seem to remain consistent. The Help feature has gotten better and the look-up to find a place in the return has also improved. The file naming and nomenclature is the worst part of the program. Your own software can't even find on my computer where you've stored the previous years' return which is a real PROBLEM!!
Value
3
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Andy1215
from PA
Verified Purchase:Yes
I use the Premium due to having rental property. It makes compilation of data fairly simple, especially data from last years return.
I would recommend this to a friend!
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Motoboy
from Cheyenne, WY
Verified Purchase:Yes
My Dad uses this software for himself, me and my sister who he helps with taxes. It's very easy to automatically bring in investment information. Many of the questions are about things that don't apply to me or my sister, but the software makes it easier than going through the specific forms trying to figure out what I need to include vs. what I don't need to include.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from NH
Verified Purchase:Yes
I’ve used HR Block tax software for years.The software is easy to use. I appreciate the ability to get answers to questions with ease.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock