Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,172 Reviews)
Rating breakdown 28,172 reviews
5 Stars
17,574
4 Stars
5,242
3 Stars
2,256
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,430 out of
11,741)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: DavefromWhittier
from Whittier
Verified Purchase:Yes
I have been using this software since 2015 with no problems but when I went to do my 2023 taxes, the 2022 taxes that I completed and filed was missing. The data just vanished. The icon on my desktop was still there but no information. I needed some of the data for this year but it wasn't there which made doing 2023 a little bit harder since I use the schedule C in my taxes. If it ever happens again, then I will never use this software again. It should have saved my data - all the other years were saved. I don't know what went wrong 😕.
Pros: Maximizes refund
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy H&R Block Social Media Department, May 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: AWPJR
from NH
Verified Purchase:Yes
The only comment I would make is that at the final check it might explain any verification question better.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 23, 2024
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Edmac1949
from Richmond, IN
Verified Purchase:Yes
The software did what I wanted it to do. There are some misleading paths to switch between the questionnaire and the form. Software is designed to hold control too much refusing to allow someone to put simple figures in the form.
Pros: Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 23, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Stone406
from Montana
Verified Purchase:Yes
Straightforward, complete, lots of prompts and easy to use
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 22, 2024
Thank you for leaving a review, and for providing positive feedback.
Written by a customer while visiting HRBlock
Customer Rating
2
removing features and locking down crypto trading
on May 20, 2024
Posted by: Bob2027
Verified Purchase:Yes
Made adding crypto transactions more difficult for no reason.
Pros: Fast
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy H&R Block Social Media Department, May 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Catfish Steve
from South Carolina
Verified Purchase:Yes
Software works pretty well. I use for business (several rental properties). There are a few sections where if you answer the questions in a straightforward manner, you will create multiple entries for the same expense/income, so you have to double-check.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Normie Taxes
from Kissimmee Florida
Verified Purchase:Yes
I Always buy HR Block tax return it’s reliable and user friendly
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
3
Response from HRBlockBy H&R Block Social Media Department, May 23, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Kunta Kintay
from LA , Ca
Verified Purchase:Yes
We have used HR Block software for many years. Taxes have changed with new standard hire standard deduction limits etc. but this software has not not It asks questions than made it longer than needed to complete this years taxes and many were confusing. It was hard to understand why we got so many warnings when the real numbers and truthful answers were provided. Some examples were for dependent children and for charitable deductions,
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, May 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations.
At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock