Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,172 Reviews)
Rating breakdown 28,172 reviews
5 Stars
17,574
4 Stars
5,242
3 Stars
2,256
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,430 out of
11,741)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Josh12121212
from Virginia
Verified Purchase:Yes
The late updates to the software made doing my taxes very frustrating.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy H&R Block Social Media Department, May 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: MJ70
Verified Purchase:Yes
I've been using this tax program for a few years now. Once you learn how to navigate your way through the program, it gets easier. I'd recommend this over turbo tax. Just my personal opinion and my recommendation. A little pricey, but what isn't these days. All in all at least with this program you get what you pay for.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, May 22, 2024
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Verification request
from Long Beach, CA
Verified Purchase:Yes
I sometimes cannot see where numbers came from or how to edit them.
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy H&R Block Social Media Department, May 24, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: MT1944
from East Texas
Verified Purchase:Yes
Initially thought there was going to be a penalty on my taxes because a mutual did really well for 2023 and had a large capital gain. The IRS worksheet was used to show why the tax withholding wasn't sufficient and no penalty was owed.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 23, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Jmatt22623
from PA
Verified Purchase:Yes
I have used this software for at least 30+ years since it was called TaxCut. I have never had a single problem and all taxes were filed accurately and completely perfect. Have recommended it to many many friends.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 23, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: RJR taxes
Verified Purchase:Yes
1) why do I have to agree to terms and conditions for a review you kept bugging me to write?
2) This software is less valuable every year. To many questions while preparing taxes have no answer. There is simply no guidance for some of really common tax scenarios.
2) This software is less valuable every year. To many questions while preparing taxes have no answer. There is simply no guidance for some of really common tax scenarios.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy H&R Block Social Media Department, May 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: nwjeffco48
from Dittmer, Missouri
Verified Purchase:Yes
Some of the section can be complex and not intuitive. Questions do not flow one to another. Help section does not help.
Pros: Maximizes refund
Cons: Time consuming, Hard to import documents
Value
5
Written by a customer while visiting HRBlock
Posted by: CMBmtn
from Golden, CO
Verified Purchase:Yes
I’ve used this software for several years and always find it intuitive, easy to navigate and well organized. The way it walks the user through everything needed to efficiently enter data for a complete return is unmatched in the industry. I’m a loyal fan!
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 22, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock