Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,172 Reviews)
Rating breakdown 28,172 reviews
5 Stars
17,574
4 Stars
5,242
3 Stars
2,256
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,430 out of
11,741)
Customer Reviews for H&R Block - Premium Tax Software
Customer Rating
4
Works well IF you have a basic understanding of Ta
on May 24, 2024
Posted by: C W O 4
from North Central Texas
Verified Purchase:Yes
used it since it was a single floppy. has grown over time. Interesting that some parts of programs are difficult to understand so IRS.GOV/instructional will answer many questions.
Pros: Easy to prepare
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: bonz123
from TX
Verified Purchase:Yes
Would like to have the opportunity to file more efile even if I have to pay
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy H&R Block Social Media Department, May 24, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: NoSupport
Verified Purchase:Yes
I filed on Feb 29th. I still don’t have my refund. IRS says it will be another 60 days. You have provided NO support.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, May 30, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations.
At H&R Block, we strive to provide 5-star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
At H&R Block, we strive to provide 5-star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Using it since 2002 - 22 years and still trust it!
on May 24, 2024
Posted by: RZ 2024
from MJ
Verified Purchase:Yes
I have been using H&R Block software since 2002 and found it reliable and easy to use (and I am not an Accountant). Used it for employment and rental income and it covers it all.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Jered18
from Middletown, OH
Verified Purchase:Yes
While I had some issues with the software, it could have been somewhat easier for me to do my taxes without having to go to Youtube
Cons: Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy H&R Block Social Media Department, May 24, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: RBP1
from Cummaquid,MA
Verified Purchase:Yes
Fed program is great! I wish there was more help on the state program however.
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: JerseyRon
Verified Purchase:Yes
A problem with some forms not being a to available.
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Elsaed
from New York State
Verified Purchase:Yes
Have used this product for years and continue to be satisfied year over year
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock