Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,172 Reviews)
Rating breakdown 28,172 reviews
5 Stars
17,574
4 Stars
5,242
3 Stars
2,256
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,430 out of
11,741)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: JerelD
from Prior Lake Mn
Verified Purchase:Yes
I buy this every year and don't want any yother software.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: The DA
from Missouri
Verified Purchase:Yes
My income and expenses very from year to year and the program has always worked for me.
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Someoneyouwouldnotknow
from Rochester, NY
Verified Purchase:Yes
I have used the software for eight years. It is never clear to me how to navigate the various tabs at the top and what happens if I want to go backward in the process flow. A nitpick was that I downloaded info directly through the Fidelity website when prompted for dividends. Then I downloaded from the same site for interest. What occurred is that both dividends and interest were added in twice. When things didn't make sense I went back and caught it. I chose not to see what happened in prior years but think the program should have realized it.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, May 30, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations.
At H&R Block, we strive to provide 5-star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
At H&R Block, we strive to provide 5-star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: sxs0179
from New Jersey
Verified Purchase:Yes
I have been using this software for over a decade and generally works very well. However it is not great at handling things like bond premium amortization and we are left to figure it out on our own. Also I switched to the web version a few years ago and none of my information carried over. The web version is terrible by the way so I switched back to the desktop app this year. But again lost any migration of my prior year data. Overall does the job but could be better.
Pros: Easy to prepare, Fast
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, May 30, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations.
At H&R Block, we strive to provide 5-star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
At H&R Block, we strive to provide 5-star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: JohnnyJuice
from Virginia
Verified Purchase:Yes
I’ve been using H&R for years.
Always very simple & easy.
Great software!
Always very simple & easy.
Great software!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Numb3rs
from Cleveland ohio
Verified Purchase:Yes
Found it hard to understand on some sections . Couldn't get answers
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, May 30, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations.
At H&R Block, we strive to provide 5-star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
At H&R Block, we strive to provide 5-star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: TT 2025
from 10954
Verified Purchase:Yes
Bought it early of the year easy to use though my family found the support issue
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: b4pilot
from Gainesville FL
Verified Purchase:Yes
I've used H&R Block software many years, since before the name was changed. I've always felt comfortable that I was getting the best refund, when one was due, or minimum IRS payment, when one was due. I respect their security and integrity.
Pros: Easy to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock