Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,151 Reviews)
Rating breakdown 28,151 reviews
5 Stars
17,569
4 Stars
5,239
3 Stars
2,249
2 Stars
1,272
1 Star
1,822
80%of customers recommend this product.
(
9,424 out of
11,730)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: CJ Financial
from AZ
Verified Purchase:Yes
I've been using H&R Block tax software for years. Very easy to use and covers all my needs
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Jo81
from Chicopee MA
Verified Purchase:Yes
The product did what I needed it to do, but I was unable to get questions answered.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from dallas
Verified Purchase:Yes
Very expressive for what is available to efile the other competitors. When I got to thr end, it did not recognize my subscription ID, requiring two phone calls to HRblock to resolve. Other than these, the assistant sections were helpful for schedule c amd rental income.
Pros: Easy to prepare
Cons: Time consuming, Hard to import documents
Value
2
Response from HRBlockBy Sierra, Social Media Department, April 20, 2026
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Villa Park, Il
Verified Purchase:Yes
Have been using H&R Block software for years. Never any problems.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: disappointeduserX
Verified Purchase:Yes
Disappointed in the conflicts and errors found in the software this year. Will most likely go with a different company next year
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Quirky this year. Might have to go back to TurboTa
on April 19, 2026
Posted by: Bass Clef
from Fort Collins CO
Verified Purchase:Yes
The interview process was not complete enough for my particular situation. I had to go back in after running the check. The process for entering unique numbers for identification didn't work properly. I think the logic for handling deceased taxpayers might be faulty.
Cons: Time consuming
Value
3
Response from HRBlockBy Sierra, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I have been using the Software for over 25 years with no problem
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
Straightforward inteview style makes taxes easier
on April 19, 2026
Posted by: SailorDude
from NC
Verified Purchase:Yes
This is probably the tenth year I've used TaxCut, and I'm happy with its ease of use
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock