Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,172 Reviews)
Rating breakdown 28,172 reviews
5 Stars
17,574
4 Stars
5,242
3 Stars
2,256
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,430 out of
11,741)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: 2023 Zukowski Taxes
Verified Purchase:Yes
Software walks you through the process of even complicated tax issues.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 29, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Harry 99
Verified Purchase:Yes
If you want to file your taxes early this product is very slow. My taxes are not complicated but it would not let me file electronically and I had to wait for 4 weeks until they updated their last change.
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Team, H&R Block, May 31, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Tug81
from Ohio
Verified Purchase:Yes
Would not work on windows. Had to get a cheap macbook to use.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Team, H&R Block, May 31, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Tractorman1992
from Evans, GA
Verified Purchase:Yes
I have a single rental home so tracking expenses is critical to tracking every expense and deduction. I use Premium software to double check MY math on expense-tracking spreadsheets. And its been right every time. I find I have an incorrect formula or missing link. Makes me go back and 'perfect' my spreadsheet entries.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, May 29, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Dave63NC
from Charlotte, NC
Verified Purchase:Yes
I thought I would make the change from the other major tax software. It seemed like this was a better option. Unfortunately the first sign of trouble was when I tried to upload my prior year files. After multiple attempts, I finally gave up. Then it seemed that the program didn't remember me. I had to re-enter my basic information about 3 times. The final and most disturbing was that once I was all done and filed, it turned out I had made a typo that prevented my returns from being accepted. I went back to refile and the file couldn't be found. It was not saved anywhere on my computer. I started over at the beginning. Overall my entire experience with this product was one frustration after another. I really hope the IRS makes their own direct filing system.
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy H&R Block Social Media Department, May 30, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: LCamacho
Verified Purchase:Yes
I have been using this software for many years because it easy to use and to follow instructions.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: harper85
from Farmington, NM
Verified Purchase:Yes
I have been using H&R Block tax software for years. I have always found it to be user friendly and accurate.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Rayron
Verified Purchase:Yes
have used for several years and always pleased with the quality and improvements
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock