Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,172 Reviews)
Rating breakdown 28,172 reviews
5 Stars
17,574
4 Stars
5,242
3 Stars
2,256
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,430 out of
11,741)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Paul Isaac
from Spokane, WA
Verified Purchase:Yes
Been using H&R Block for years and even with rental income it is quick and easy to file.
Pros: Easy to prepare, Maximizes refund, Fast
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Social Media Department, June 3, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Elien
from Brighton, IL
Verified Purchase:Yes
This program takes you step by step in filing your taxes. Easy to understand.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, June 3, 2024
Thank you for leaving a review, and for providing positive feedback.
Written by a customer while visiting HRBlock
Customer Rating
3
Good to work with but delays are bad
on May 31, 2024
Posted by: Bob Gonz
from Kansas City
The features are good but if you’re not able to submit your your taxes when you’ve entered everything it makes the difficult to to keep using.
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, June 3, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations.
At H&R Block, we strive to provide 5-star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
At H&R Block, we strive to provide 5-star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Lindarauto
from Oceanside, CA
Verified Purchase:Yes
I used it 2 months ago, it is not user friendly
Can’t follow instructions if you don’t know what you are
Doing.
Can’t follow instructions if you don’t know what you are
Doing.
Pros: Easy to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Team, H&R Block, May 31, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: LadyJuneau
from Anchorage Alaska
Verified Purchase:Yes
I'm a Senior Tax Analyst preparer, I couldn't put my PTIN on the forms I prepared. I couldn't use W7's with this software. I doubt I'll use it next year. Your welcome.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Team, H&R Block, May 31, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Mcda74
from Emory, TX
Verified Purchase:Yes
We have used H&R Block federal income tax software for a number of years now - and are thrilled with the straightforward and simple process.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 31, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Fpm2
from Saint Paul, MN
Verified Purchase:Yes
Updating the program does not happen except right after a restart. The last 2 years I have had to call to get the state program I had already paid for. I am asked to pay again by the program. Things were better several years
ago.
ago.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, June 5, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business.
At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: bobat33015
from miami, fl
Verified Purchase:Yes
I have been purchasing this for 12 years - always pleased with accuracy and speed.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 31, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock