Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,172 Reviews)
Rating breakdown 28,172 reviews
5 Stars
17,574
4 Stars
5,242
3 Stars
2,256
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,430 out of
11,741)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Jeff0
from Los Angeles, CA
Verified Purchase:Yes
Been using H&R Block Premium for 20 years. I use 'Premium' because I have rental properties. The interviews are mostly easy to understand and follow. I have chatted with a tax expert through the software for further clarification, for free. Printing copies, saving files and filing taxes online for State and Fed, are all easy to do.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Team, H&R Block, June 7, 2024
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: callymom
from Brooklyn, NY
Verified Purchase:Yes
Our family has been using H&R Block software for years and have been pleased that new features have (mostly) kept up with our changing circumstances.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Team, June 6, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: No way out
Verified Purchase:Yes
The "Help" only gives users the links to IRS documents. The state tax function requires users to fill out specific forms by themselves from other web sites.
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, June 5, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations.
At H&R Block, we strive to provide 5-star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
At H&R Block, we strive to provide 5-star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Zmom
Verified Purchase:Yes
Great product! I know I’m getting the best refund I can get.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, June 5, 2024
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-
472-5625. We appreciate your business, and thank you for the valuable feedback!
472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: AZBlock
from Tucson AZ
Verified Purchase:Yes
Federal filing was great, but necessary forms to complete the AZ return were not available in the software.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, June 5, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business.
At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: DanSD
from San Diego, CA
Verified Purchase:Yes
I have been using this software for years to prepate my complicated tax returns. One of my only criticisms is that the program will not allow you to have more than one active window open at a time. It would be helpful if a help window can remain open while you are working on the return, or allowing the interview window and the return open simultaneously.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, June 4, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Royalties
from Colorado
Verified Purchase:Yes
I use this because I have some oil royalties that I don't quite know how to classify. The software explanations are helpful for the most part. Sometimes I'm not totally sure I am treating the income correctly. But I'm being consistent from year to year so hopefully that keeps me out of trouble.
Pros: Easy to prepare, Fast
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Team, June 4, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: RCMc
from Wasingotn State
Verified Purchase:Yes
So easy to use. I appreciate the detailed information that is available and the support online or with a chat.
Pros: Easy to prepare, Maximizes refund
Cons: Time consuming, Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, June 3, 2024
Thank you for leaving a review, and for providing positive feedback.
Written by a customer while visiting HRBlock