Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,151 Reviews)
Rating breakdown 28,151 reviews
5 Stars
17,569
4 Stars
5,239
3 Stars
2,249
2 Stars
1,272
1 Star
1,822
80%of customers recommend this product.
(
9,424 out of
11,730)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: YannisA
from NY
Verified Purchase:Yes
Easy navigation. As to accuracy, only a tax expert can pass judgment.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 20, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from California
Verified Purchase:Yes
Mostly easy to use . Great price! Especially compared to paying a tax preparer
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 20, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: keldit728
from Williamstown NJ
Verified Purchase:Yes
There was a glitch in this years program. There was no fix except to print and mail . I ended up having to buy Turbo Tax and use that program.
It worked better and I was able to efile. I have used HR block for more than 10 years. This has happened once before . I may be switching to TurboTax next year .
It worked better and I was able to efile. I have used HR block for more than 10 years. This has happened once before . I may be switching to TurboTax next year .
Value
2
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from New Mexico
Verified Purchase:Yes
When you pay for a GED and state tax program, you shouldn't be charged extra to file the state taxes! Boo, terrible money grab.
Used your programs for many years, other programs are getting better, maybe I will change next year
Pros: Easy to prepare, Fast
Value
3
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: No need for a nickname
from California
Verified Purchase:Yes
Please stop charging for state e-filing. You allow five free federal e-files, so why not allow just one free state e-file. Stop the greed and pettiness. Consumers are fed of being fleeced.
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sonia, Social Media, April 20, 2026
Thank you for your Review. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
2
I’ve used for many Years and had no problem until
on April 19, 2026
Posted by: Gdr85
from Billings mt
Verified Purchase:Yes
I was not happy with it. It would never update and not real sure I got an accurate.
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Terrybull
Verified Purchase:Yes
Very difficult to use AI. Couldn't get help I needed, even after phone call (they just answer the phone). Company needs to update the product to include updated taxation info. for social security benefits.
Cons: Time consuming, Hard to prepare
Value
1
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: h b block comment
from Pennsylvania
Verified Purchase:Yes
Good product. Had trouble filing state return and no refund despite repeated requests.
Pros: Easy to prepare
Response from HRBlockBy Sydney, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock