Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,172 Reviews)
Rating breakdown 28,172 reviews
5 Stars
17,574
4 Stars
5,242
3 Stars
2,256
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,430 out of
11,741)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Steve4141
from Portland
Verified Purchase:Yes
I've been using H&R Block tax program for years and it works perfectly for me. Each year adjustments are made to make it better.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Meber
from Cuyahoga Falls, OH
Verified Purchase:Yes
Before the electronic submission, I had to pay to submit the State electronic submission. When I went to submit both together, the Federal submission was rejected due to the fact that someone unknown to me filed my dependents on their tax form. In order to resolve the issue, I had to paper submit my Federal and State forms. The other issue is that I received more from the Federal paper submission than what I would have received from the electronic submission. So the accuracy of the software is off too.
Pros: Easy to prepare
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, June 14, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: TRK1240
Verified Purchase:Yes
I was having trouble logging on my Block account that I had used to file in previous years. Apparently there was a system issue. I went ahead and paid to download the software to proceed with filing. I made a bad assumption the software would be able to retrieve my previous returns. Additionally, the software would only let me print my returns and would not let me save a copy to my laptop. Another frustration was it would not download my Schwab account information.
Cons: Hard to prepare, Hard to import documents
Value
2
Response from HRBlockBy Social Media Department, June 14, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Christian L
from Newport RI
Verified Purchase:Yes
I have been a user for more than 15 years. Use to be Kiplinger. Same great software
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Qfam
from Loretto PA
Verified Purchase:Yes
I have used this software for tax prep for years. It is fairly easy to answer the interview questions. Could be a bit more detail in the help screens.
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock
Posted by: Mr Kite
from Rocklin CA
Verified Purchase:Yes
Accurate number-crunching with excellent instructions and FAQs as returns are prepared. Appreciate the immediate notifications of future app updates as tax season progresses.
Pros: Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: CrisP1
from Bartonville, Illinois
Verified Purchase:Yes
The software was easy to use, stepped me through the entire process and I felt confident everything was filed appropriately.
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Vinh Thu 7
from Oakland,CA
Verified Purchase:Yes
My brother introduced me to this product and helped me to prepare it.
Pros: Fast
Cons: Time consuming
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock