Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,172 Reviews)
Rating breakdown 28,172 reviews
5 Stars
17,574
4 Stars
5,242
3 Stars
2,256
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,430 out of
11,741)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Spatzi
from Colorado springs
Verified Purchase:Yes
I have been with HR block for more than 25 years and plus, would not take anybody else :)
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, July 15, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
Start showing problems
on July 13, 2024
Posted by: Frank tax
from Rochester, ny
It is performs good for a few years but start had problems and mistakes this year
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, July 15, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: TeddysDad
from Oregon
Verified Purchase:Yes
While the tax code gets more complicated yearly, I'm pretty impressed that I could get through rental income, K1's, short and long term gains, etc. using this software. For me, if I'm going to take the time to put all the data together, I may as well input it myself instead of using a tax professional. This isn't universal advice; everyone's situation is different. For me, it has worked.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, July 15, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anton2
Verified Purchase:Yes
I have used Taxcut for decades and it works reasonably well. But why is there no easy way to report bugs or shortcomings? Year after year I have to reenter info on the state tax preparation that I already had entered on the Federal side. H&R Block does not seem to have a burning interest in improving this program. My tax return is fairly complicated but it could be a lot better.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, July 15, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Great Features and convenient searches to tax ques
on July 10, 2024
Posted by: AJR22
from Ontario, CA
Verified Purchase:Yes
Great software, I use it every year just a little pricey it increases every year! Overall good software.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, July 11, 2024
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
1
Two many software problems.
on July 8, 2024
Posted by: Eddie1101
from FL
I bought this software which I have been using for at least 15 years. Extremely disappointed when electric energy credit form was not available for at least2-3 weeks , even though it had been issues by IRS. In addition, system was down for 1-2 weeks so that I could not transmit my return.
Pros: Easy to prepare
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, July 8, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
State Software Not Worth Purchasing
on July 7, 2024
Posted by: DL747
State software (KS) is buggy. Not sure I'll ever use it again.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Team, H&R Block, July 8, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Disappointedhrbuser
from California
Verified Purchase:Yes
Wasted days unable to efile. Filed extension due to hrblock issues!
go Turbotax! Boo hrblock!
go Turbotax! Boo hrblock!
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Team, H&R Block, July 8, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock