Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,172 Reviews)
Rating breakdown 28,172 reviews
5 Stars
17,574
4 Stars
5,242
3 Stars
2,256
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,430 out of
11,741)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: blocki
from Oregon
Verified Purchase:Yes
HRB is affordable. I continue to buy Premium because my rental and Schedule C history carries forward. A more detailed menu would be useful so that it’s not necessary to navigate through many screens to find a specific entry for a form. I would appreciate a direct line for support, to avoid a lengthy telephone menu.
Pros: Maximizes refund
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, August 5, 2024
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: GSGSGS
Verified Purchase:Yes
I entered the AGI from last year exactly from my äs filed copy" Filing was rejected. Maybe IRS modified my 2022 AGI? Maybe just a glitch in the system?
I couldn't use the identifications from 2022 because I had filed late and was not offered the opportunity to enter them. So I will find the same problem when I try 2024 filing unless you can fix it. Fix it, please.
I couldn't use the identifications from 2022 because I had filed late and was not offered the opportunity to enter them. So I will find the same problem when I try 2024 filing unless you can fix it. Fix it, please.
And while we are at it, cutting off the electronic filing on Oct 15 is bad form, which led this problem in the first place. Please fix that.
I could have never have put together my return without the use of your software or your competitors. That's a shame also, but not one that you likely can or would want to fix. So thanks, i guess....
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, August 2, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472- 5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
It gets confusing
on July 30, 2024
Posted by: Sunnybr
from Charlotte NC
I have problems with error messages in the end. It's hard to figure out what is causing the errors.
Pros: Easy to import documents
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy H&R Block Social Media Department, July 30, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: RiRK
from Texas
Verified Purchase:Yes
Have used this for several years but it doesn’t seem to get better. Has great difficulty with investments and taking downloads accurately from my investment accounts. I still have to go and manually check stuff. Also, it is of little help if you have partnership income and K-1 firms. Yes, these are complicated but there really is no excuse for it telling me I have to go put something on another form and then when I go there I have to put it in manually.
Oh well, I don’t know that any other program is any better.
Oh well, I don’t know that any other program is any better.
Cons: Time consuming, Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy H&R Block Social Media Department, July 26, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Keith in Georgia
from Georgia
Verified Purchase:Yes
Been using software for nearly 20 years. It’s my go to tax software. Well pleased.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, July 25, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Valentin the dream
from Dallas, TX
Verified Purchase:Yes
I am able to do my taxes with this program more much less $$$ than going to an office and having them fill out the forms.
Value
5
Response from HRBlockBy Social Media Department, July 22, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
Not as good as previous years
on July 21, 2024
Posted by: cathy81
from delaware
Hard to navigate could not find information easily
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, July 22, 2024
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
5
Great interface. Easy to use.
on July 18, 2024
Posted by: DetB
from Sacramento, Ca
I've been using this software for years now and I'm always impressed with how easy it is to use. The interface is clean simple and help is always at your fingertips. I highly recommend.
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, July 19, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock