Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,172 Reviews)
Rating breakdown 28,172 reviews
5 Stars
17,574
4 Stars
5,242
3 Stars
2,256
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,430 out of
11,741)
Customer Reviews for H&R Block - Premium Tax Software
Customer Rating
1
Poor product with Help desk void of assistance.
on October 17, 2024
Posted by: Refundmeplease
from Rural Retreat VA
Verified Purchase:Yes
who purchaI am an experienced tax pro who purchased a product to prepare my technical return. The software was difficult to navigate and would not import my prior year return. When I downloaded the state my federal return vanished. Help desk was not helpful.
Cons: Hard to import documents
Value
1
Response from HRBlockBy Social Media Department, October 18, 2024
We appreciate your feedback. It’s important to us that you have confidence in our Tax Professional’s knowledge and experience. If we can assist further, we are here to help. Please contact our support team at your convenience at 1-800-472-5625.
Written by a customer while visiting HRBlock
Customer Rating
2
Owner
on October 16, 2024
Posted by: Taxmiester
from Missouri
Very glitchy for H&R Block. Caused a lot of frustration. Business and personal. Had items I didn't add through the interview and these were not included in my return. Had to add them through the interview process and go back and delete the forms I had added. Ran accuracy review several times until I had no errors. When I went to efile, I suddenly had 37 outstanding errors. Not happy about that. Don't get me started about the IRS assigned PIN.
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, October 17, 2024
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Paul0618
from AZ
Verified Purchase:Yes
Have used Block Premium for years without a hitch. This year it failed to calculate Child and dependent care correctly - Block help was useless - couldn't not find anyone who could actually understand the problem and received only pat answers on how to fill the forms. Also calculated 199A income (from K-1) reduction incorrectly by using a loss as qualifying income - didn't attempt to resolve with Block help due to prior experience. Uncovered these issues while reviewing "for filing print-out" Verified them by reentering my info into "Intuit Proconnect" (intended for professional use). It produce results in agreement with my assessment of the Block Premium errors.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, October 15, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Not the best if your taxes are a bit complex
on October 14, 2024
Posted by: notsohappy23
from Omaha
Verified Purchase:Yes
Several of the questions they ask are not clear. eFiling was rejected twice but no clear reason was given and no solution was provided.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, October 14, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Generally Good, Frustrating Review
on October 13, 2024
Posted by: JoeCowboy
For some reason,when it came time to review for filing, I had to go through multiple rounds of re-entering such things as my address for W-2s and mortgage worksheet numbers that were already populated earlier. Every review for errors turned up a new set of errors, all of them requiring re-entry of data already entered.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, October 14, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: LJBROWER
from Los Angeles, California.
Verified Purchase:Yes
I have been using this software for many years. I like how it walks me through everything. Very easy to use. I like the meter at the back that lets me look for red flags and fix them.
Pros: Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, October 14, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: HalleyGoshen
Verified Purchase:Yes
I've used HR Block software for over five years and never worry that there are technical errors in the returns I file.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, October 10, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
Switched from TT because you ran on an older OS
on October 8, 2024
Posted by: Riredale
from Lake Oswego
Verified Purchase:Yes
I've used TT for many years, and it, too, is a good program. But in recent years, they have greatly tightened up the system requirements. From W7 they demanded W10, then W11. We have several older systems that work perfectly with W10, but TT wouldn't install.
I understand the need for periodic system "improvements" but it's become a joke with many in the industry that good old Windows7 was a very secure and robust OS, and that Microsoft keeps introducing new operating systems primarily to keep revenue flowing. Please consider jumping off that train and include older OS versions in future releases. I think you will get many more defections from TT.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, October 9, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock