Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,172 Reviews)
Rating breakdown 28,172 reviews
5 Stars
17,574
4 Stars
5,242
3 Stars
2,256
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,430 out of
11,741)
Customer Reviews for H&R Block - Premium Tax Software
Customer Rating
3
Very Comprehensive but not always user friendly.
on November 2, 2024
Posted by: JudesInTheMood
from Boston
Verified Purchase:Yes
The application is very thorough, however, sometimes it is not user friendly. It is difficult to jump to specific pages and, sometimes, I have to start over from the beginning of the return and find myself being brought to pages that I had not previously seen. I sometimes feel like I am missing something when I use the software, which is unnerving. Additionally, I had a 1099-G this year that was inputted, and it didn't seem to make a discernible change to any tax owed. I completed the tax return to the best of my ability and inputted all monies received.
Pros: Maximizes refund, Easy to import documents, Fast
Cons: Hard to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Team, November 3, 2024
We appreciate your time in sharing this with us! If we can help to make you have a 5-star experience, please let us know if your follow-up survey. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Mary Alice
from Albuquerque NM
Verified Purchase:Yes
I’ve used H&R Block for 20-25 years now with my sole proprietor business. I will continue!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, November 1, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Denbob
from CA
Verified Purchase:Yes
Return prep was easy but there is no option to generate depreciation schedule for rental properties.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, October 30, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: pwilkins
from Grove City, OH
Verified Purchase:Yes
After inputting all information, etc. is frustrating trying to figure out how to fix any errors that might be showing.
Value
3
Response from HRBlockBy Social Media Department, October 22, 2024
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Cant recommend
Verified Purchase:Yes
I had difficulty with e-filing multiple states. The error received made no sense. I chatted with an “expert” who gave me some no great advise.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, October 21, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: TimoK
from WI
Verified Purchase:Yes
After three code uses, message was "you've used your five". Support line closed in the afternoon! Also, please include option for filing free State and Federal returns for filers who qualify. I've used Kiplinger/HRB for years, but glitches lately have me considering a switch.
Value
4
Response from HRBlockBy Social Media Department, October 21, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Lee Yu
from Vicksburg, MS
Verified Purchase:Yes
The Mississippi State software has problem. I passed all the accuracy check, only encountered problem in the last step when I tried to efile the state return with the federal return. The software does not allow me to submit -- it says it found problems. First of all, it should not find problem after the accuracy check. Problem should be found in that step. Secondly, the problem it found is the problem of the software. The software treats all the bank interest entries (INT forms) as another form and asks me to enter the value in box 7, which doesn't exist on the INT form. I have to choose to print and mail the return. In that process, I encountered another problem. I need to print the federal schedule E. When I choose to print the federal tax filed documents, it print only page 1 of schedule E. Fortunately, I found this right before I mail it out, or I may be in trouble for not submitting all the documents.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, October 21, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Less help on IRA Rollovers and Small Business
on October 19, 2024
Posted by: taxed2023
from seattle,wa
Verified Purchase:Yes
Not much help on Rollovers and small business expense and revenue. I tried their chat app and go nowhere. I ended up filing on October 15, 2024 or the 2023 tax year.
Value
3
Response from HRBlockBy Social Media Team, October 20, 2024
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better.
Written by a customer while visiting HRBlock