Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,172 Reviews)
Rating breakdown 28,172 reviews
5 Stars
17,574
4 Stars
5,242
3 Stars
2,256
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,430 out of
11,741)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Anonymous
from Portland, OR
Verified Purchase:Yes
I've used it for years and really like the user interface "interview" style. However, occasionally there will be a small bug in the Apple/Mac version of the software. Also, there are some forms that it does not provide systematically, but instead, helps you print the form for calculations (e.g., if you receive a lump sum from disability you have to calculate it yourself and plug the figures). Overall, it's a good product and I will continue to use it going forward.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Team, February 7, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Customer Rating
3
Digital Asset Transaction Reporting - Not good
on February 6, 2025
Posted by: DougNC
from NC
Verified Purchase:Yes
I've been using HRB tax software for many years and have been satisfied. One thing that changed in my situation this year was that I needed to report digital asset activity. I was very disappointed to find that HRB required importing the activity through one of 2 third-party apps, and unless you have very few transactions this requires extra costs. I believe TurboTax can import the activity directly from the crypto exchanges (at least the one that I use), so next year I may switch to TurboTax.
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Hard to import documents
Response from HRBlockBy Carinna, Social Media Team, February 7, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Rugger59
from San Diego, CA
Verified Purchase:Yes
I’ve been using this product for over ten years from employment to retirement.
I have rental property and multiple income streams. This software makes it easy. Just answer the questions.
I have rental property and multiple income streams. This software makes it easy. Just answer the questions.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, February 10, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I've used HR Block software for about 10 years. It's easy to use and accurately completes our taxes.
Pros: Easy to prepare, Maximizes refund, Fast
Value
5
Response from HRBlockBy Brittany, Social Media Department, February 6, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Gerri109
from Alabama
Verified Purchase:Yes
I was disappointed. I work in multiple states and was only allowed to file only three states per software.
Pros: Easy to prepare
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Tra, Social Media Department, February 6, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from PA
Verified Purchase:Yes
I have used H & R Block now for several years. It is very user friendly and accurate.
Pros: Easy to prepare
Value
3
Response from HRBlockBy Sean, Social Media Team, February 6, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Taxman 2024
from TX
Verified Purchase:Yes
Software glitches/issues not updated until Feb 7th, or Feb 15th
Cons: Hard to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Carinna, Social Media Team, February 5, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Andrewww
from New York
Verified Purchase:Yes
The way the questions were presented was clear and made answering them straight forward, which was very helpful. But the software overall was frustrating to use. I was asked for my email address and phone number MANY times. For some strange reason the software text was blurry on my Windows 11 laptop when all other applications have crisp text. And the user interface and ways that software updates were handled very much felt like a product from the 1990s.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Team, February 5, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock