Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,172 Reviews)
Rating breakdown 28,172 reviews
5 Stars
17,574
4 Stars
5,242
3 Stars
2,256
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,430 out of
11,741)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Jm3w
from Michigan
Verified Purchase:Yes
I have been using this software for several years. It is pretty easy to use and makes filing taxes easy. However, I sometimes have trouble figuring out what form the information i enter ends up on. Sometimes its on a worksheet that is not part of the "official" return that is submitted. It would be helpful to open a "Form", go to a particular line and then go to the place in the software where the information was entered.
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Amy, Social Media Team, February 10, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: James 80
from Allen, TX
Verified Purchase:Yes
I have been a customer for many years and you've always been outstanting. Thank You..
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, February 7, 2025
Dear James, thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from El Paso, Texas
Verified Purchase:Yes
I like the flow of your program a lot and I am used to it by now. I have been using your program now since the tax year 2000. However, I am retired and I help many friends and family members with their taxes. Unfortunately, you have a strange antiquated policy that I am only allowed to E-file 5 of my friends and family's taxes by E-file. They all want to E-file and it should be NO CHARGE to E-file. I am sure that the IRS would prefer everyone to E-file. It should be free. Please reconsider and make EVERYONE happy. Thank you.
Fred
I would recommend this to a friend!
Value
3
Response from HRBlockBy Corrina, Social Media Team, February 8, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Hrod
from Northern Ireland, UK
Verified Purchase:Yes
I find the tax software itself to be quite intuitive and easy to manipulate; however, after filing the return, I found that I needed to execute an amended return. After following the instructions and completing the amended return, I was unable to file through the e-file system because it said that my original return had not been filed, even though it had and I received emails stating that both federal and state returns have been accepted by both the Fed and the state. I also checked the IRS website and found that my tax return had been received. I was expecting to receive an email from H&R Block personnel regarding my issue; however, the email has not materialized, and I am in a quandary as to what to do.
Pros: Easy to prepare, Fast
Value
1
Response from HRBlockBy Eva, Social Media Team, February 7, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Sam25
from Ohio
Verified Purchase:Yes
I've used H&R Block exclusively for years. There is one feature in the free software that would make this program better; the ability to upload PDF files of the W2 and 1099. I received three 1099s, and using the Premium software I have to enter the information manually. Using the free version I can upload it, review the information and that's it. If that is available for the free program it should be able to be included in Premium.
Pros: Maximizes refund
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, February 10, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Cody, WY
Verified Purchase:Yes
I have used this product for 11 years and I love it!
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, February 10, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: 10 inches soft
from Las Vegas, NV
Verified Purchase:Yes
I've been using this product for years with much success.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, February 6, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
Great Tax Preparation Product
on February 6, 2025
Posted by: Carl66030
from Gardner KS
I have been using H&R Block Premium Tax software since 2020, and it has been a consistently great product. It is easy to use but very comprehensive. My tax situation is a bit complicated by the fact I run a consulting business as a sole proprietor. My returns are prepared flawlessly and I get quick results filing online. Each year my previous year data are quickly uploaded.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, February 10, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock