Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,171 Reviews)
Rating breakdown 28,171 reviews
5 Stars
17,574
4 Stars
5,242
3 Stars
2,255
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,430 out of
11,741)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: carsoncityron
from nevada
Verified Purchase:Yes
have used this product for 4 years and like it functionality
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, February 24, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: DV Block user
from WI
Verified Purchase:Yes
It is fairly easy to use, But it does not transfer all data from the previous year if you used the online version instead of the download version. So you will be entering a lot of information again. It also does not include the 2 year comparison at then end which is very useful to me. Not sure why the download version is cheaper than the online version, that is frustrating.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Joy, Social Media Department, February 24, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Indiana
Verified Purchase:Yes
Have been using this product for several years and I am very pleased with the results.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sean, Social Media Team, February 24, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: DM52
from Missouri
Verified Purchase:Yes
Have used this software over multiple years with great results. Solid, consistent approach with great update process during tax season.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, February 24, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Old school taxes
from Midwest
Verified Purchase:Yes
I am able to do my own taxes on premium. I love that I can download from previous years. However, the access to help is not as easy as previous years because of AI. I’d change to access to a person- not AI.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, February 24, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from St Charles, MO
Verified Purchase:Yes
I have used HR Block software since the 2008 tax year. Very good! I wish I could still buy CD's because we are going to get new laptops this summer. But I understand the cost savings for you.
Pros: Easy to prepare
Value
5
Response from HRBlockBy Asiya, Social Media Department, February 24, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from New York
Verified Purchase:Yes
I wish Citibank and Wellsfargo will have a full access to the software to automatically transfer data to the HR tax software, like many other are doing.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Kira, Social Media Team, February 24, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Chandler Arizona
Verified Purchase:Yes
I have used your product since it came out 😔 n a floppy disc. It's the easiest program to use for taxes.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, February 24, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock