Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,171 Reviews)
Rating breakdown 28,171 reviews
5 Stars
17,574
4 Stars
5,242
3 Stars
2,255
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,430 out of
11,741)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Anonymous
from Florida
Verified Purchase:Yes
The first of two returns we tried to file was rejected by the IRS, but the reason given by HRB made no sense. We prepared the same return using Lacerte and it was accepted. We still don't know what went wrong with the HRB software. Hopefully the 2nd return we need to do will have a better result. We have been using it for 8 years, and it has always worked for return #2, but didn't work for return #1 the two times we tried it.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, February 26, 2025
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: DYIRick
from Trussville Alabama
Verified Purchase:Yes
The product works great. Just disappointed that there is no option to get it without having to buy a state return. I don't need a state return
Pros: Easy to prepare, Fast
Cons: Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Corrina, Social Media Team, February 27, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
You should buy h&R block tax program and not the o
on February 25, 2025
Posted by: Taxman 52
from Arizona
Verified Purchase:Yes
So far, it's worked very well this year. Had a little trouble identifying where it was stashing the files, but I had changed computers. My return seemed to work well and transmitted okay.
Pros: Easy to prepare
Value
3
Response from HRBlockBy Eva, Social Media Team, February 27, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
Bad decision on the part of the programmers.
on February 25, 2025
Posted by: Former HRB tax pro
from Missoula, MT
Verified Purchase:Yes
I use the download version. In past years, it was possible to file MFJ for federal while filing MFS for Montana (permitted by law and often advantageous). This year, that functionality is no longer available! I have to manually force MFS in federal to feed into the MT return; print and mail the MT return; and then redo the federal return as MFJ so that it can be e-filed. Very frustrating!
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, February 27, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Crusty2
from El Cerrito, CA
Verified Purchase:Yes
This software provides most of what I need to file. There are some rough spots, particularly when a term is used that I am not familiar with, and I do a Search on that term and nothing comes up. The worksheets are also cumbersome, especially if you try to override an entry and are told you cannot e-file if an entry is overridden.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sean, Social Media Team, February 25, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: djhatton
Verified Purchase:Yes
The process was very reasonable for a complicated topic.
Response from HRBlockBy Abbie, Social Media Dept, February 25, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Keyser WV
Verified Purchase:Yes
Bought several weeks ago. Have been using for many years. Very unhappy with State of WV program not being able to exile due to new MV1 form. All other sites I use for other filers accepts. Probably not use this next year.
Value
1
Response from HRBlockBy Sean, Social Media Team, February 25, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Maricopa Az
Verified Purchase:Yes
I had to call to get it to work initially. Also part of the purchase was supposed to include a state return e-file which I was never able to use so it cost me to file the two state returns that I filed
Pros: Easy to prepare, Easy to import documents, Fast
Value
4
Response from HRBlockBy Sean, Social Media Team, February 25, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock