Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,171 Reviews)
Rating breakdown 28,171 reviews
5 Stars
17,574
4 Stars
5,242
3 Stars
2,255
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,430 out of
11,741)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Anonymous
from Hamburg, NY
Verified Purchase:Yes
HR Block, Not There When Needed
It seems that something changed this year which left me with anxiety, frustration and disgusted with not getting the support I was needing. Verification would not clear and kept going back to the social security section where the program would not allow the social security income box to be unchecked and saying it will be taken care off later in the software. Later I was requested to enter amount from block 5 of my ssa 1099 which I do not get. Block 5 of my csa 1099 is the amount that I pay into my health insurance. My account with social security will not allow access to ssa 1099. My social security profile summary is $0 for income. So I put in $0 for the 1099 but the verification would still not clear. The uper right hand help button was unresponsive, requesting help in the program was not able to address the issue and finally calling would only help with installation and running of the software. So with a hail mary I e-filed my return. Will you help with this should this issue trigger an audit. Been with you guys since 1998. I know I am getting old and stupid so maybe it's time for a tax preparer.
It seems that something changed this year which left me with anxiety, frustration and disgusted with not getting the support I was needing. Verification would not clear and kept going back to the social security section where the program would not allow the social security income box to be unchecked and saying it will be taken care off later in the software. Later I was requested to enter amount from block 5 of my ssa 1099 which I do not get. Block 5 of my csa 1099 is the amount that I pay into my health insurance. My account with social security will not allow access to ssa 1099. My social security profile summary is $0 for income. So I put in $0 for the 1099 but the verification would still not clear. The uper right hand help button was unresponsive, requesting help in the program was not able to address the issue and finally calling would only help with installation and running of the software. So with a hail mary I e-filed my return. Will you help with this should this issue trigger an audit. Been with you guys since 1998. I know I am getting old and stupid so maybe it's time for a tax preparer.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Eva, Social Media Team, February 27, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Kenosha, WI
Verified Purchase:Yes
Been using Block programs for over 10 years. The easy to use interface and process flow, match the tax forms and just makes everything nice and easy
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, February 26, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Posted by: Fustration
from rural Virginia
Verified Purchase:Yes
I first bought Turbo Tax but balked when told I had a $74 penalty to the state which I knew met an exception, it didn't give me the opportunity to file the necessary form instead the program added it to the amount due. Then I tried H & R Block tax program, it noted the penalty but allowed me to let the state figure it out.
With the H & R Block program I did have trouble with the VA State deduction for income of dividends from Government Obligations, the program wanted it as a percentage of the total dividends on the 1099, this was difficult because it was a consolidated 1099 of several funds that had dividends from Government Obligations of different percentages, I calculated the $ amount for each fund then had to try to calculate what the percentage was of the total dividends declared in that 1099. By this time I am on the State return and had to keep going back to the Fed return to adjust the percentage so it came out right. A dollar number instead of a percentage would have been so simple.
With the H & R Block program I did have trouble with the VA State deduction for income of dividends from Government Obligations, the program wanted it as a percentage of the total dividends on the 1099, this was difficult because it was a consolidated 1099 of several funds that had dividends from Government Obligations of different percentages, I calculated the $ amount for each fund then had to try to calculate what the percentage was of the total dividends declared in that 1099. By this time I am on the State return and had to keep going back to the Fed return to adjust the percentage so it came out right. A dollar number instead of a percentage would have been so simple.
Response from HRBlockBy Eva, Social Media Team, February 27, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Lunenburg, MA
Verified Purchase:Yes
Have been using H&R Block Software for a dozen years. It is easy to load, updates as needed and it is easy and intuitive to use. I especially like the "take me to" feature for further explanations and the tax code to find answers to all of those can I deduct/claim this.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, February 26, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Posted by: tim senior
from in
Verified Purchase:Yes
this tax software was very simple to use for me i am 79 yrs old
Pros: Easy to prepare, Easy to import documents, Fast
Value
5
Response from HRBlockBy Andrea, Social Media Team, February 26, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Texas
Verified Purchase:Yes
I’ve used this for many years. I like the ability to import last year’s information and investment data into the program.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, February 26, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Walt006
from Plainsboro, NJ
Verified Purchase:Yes
Overall a decent program. Filed both my federal and state taxes electronically with ease.
The only thing I noticed this year, as opposed to other years is that I wasn't notified by email that my submission was either accepted or rejected. Other than that, a very comprehensive program that I have been trusting for many years.
The only thing I noticed this year, as opposed to other years is that I wasn't notified by email that my submission was either accepted or rejected. Other than that, a very comprehensive program that I have been trusting for many years.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Team, February 26, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Long Beach California
Verified Purchase:Yes
When I am presented with a verification item, there are no instructions as to what needs to be fixed. This year I had a number that was highlighted. No instructions as to what I needed to do with/about that number. No explanation at all. Frustrating.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Team, February 27, 2025
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock