Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,171 Reviews)
Rating breakdown 28,171 reviews
5 Stars
17,574
4 Stars
5,242
3 Stars
2,255
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,430 out of
11,741)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Framer76
from Cleveland
Verified Purchase:Yes
This still gave me enough time to file the four returns I do every year. The software could use a little more intuitive interface between tax rules and understanding by user, say an auto pop up box with explanations.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, March 3, 2025
Hello, thank you for sharing your experience with us! We're grateful for your positive feedback and your business. We strive for excellence and aim to provide every customer with a 5-star experience. If there's anything we can do to improve and ensure your next visit meets your expectations, please let us know in your customer satisfaction survey. Your feedback is important to us, and we appreciate the opportunity to serve you better.
Written by a customer while visiting HRBlock
Posted by: CalcasieuSue
from Louisiana
Verified Purchase:Yes
I worked for HRB for 16 years, so I bought the software after I retired. I used it for about ) years until I found an error in the QCD line on the 1040. I called to report the error and was told that I was wrong. So I switched to TurboTax. This year, I’m trying this software again, because I think it’s better than Ttax. I don’t have any QCD this year, so I don’t know if that is fixed.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
1
Response from HRBlockBy Joy, Social Media Department, February 24, 2025
Hi, thank you for sharing your feedback with us. We understand that pricing is an important factor for our customers, and we're sorry to hear that you found our services expensive. We continually strive to provide value for our clients while maintaining the quality of our services. If you have any specific concerns or questions about pricing, please don't hesitate to reach out to us at 1-800-472-5625. We're here to help in any way we can.
Written by a customer while visiting HRBlock
Posted by: Chris1248474
Verified Purchase:Yes
This year i needed form 8911 and it did not have it.
Response from HRBlockBy Andrea, Social Media Team, March 3, 2025
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Hohum
Verified Purchase:Yes
Doesn’t handle multiple 199a or QBIs like other programs do.
Response from HRBlockBy Amy, Social Media Team, March 3, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: NWol
from Bay city mi
Verified Purchase:Yes
I reached out to chat support and they were no help at all.
I also had an issue putting in mileage for a door dash. When I would go thru to review it would readd the vehicle. It wasn’t until I notice the form had 4 vehicles listed instead of 2 that I figured out the issue
I also had an issue putting in mileage for a door dash. When I would go thru to review it would readd the vehicle. It wasn’t until I notice the form had 4 vehicles listed instead of 2 that I figured out the issue
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Andrea, Social Media Team, March 3, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Texas
Verified Purchase:Yes
I've been using this software for years and have never had a problem. Timely updates and final check have always been great.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Tra, Social Media Department, March 3, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: HSR1
Verified Purchase:Yes
I have been with you a few years now and there is one thing that really bothers me. Each year I receive a small oil and gas royalty. This year it was smaller than the cost of upgrading to the premier program. Perhaps you can include a Schedule E form for simple royalties like mine in your deluxe version.
Pros: Easy to prepare
I would recommend this to a friend!
Value
2
Response from HRBlockBy Joy, Social Media Department, March 3, 2025
Thank you for sharing your positive feedback with us! We're glad to hear that you had a good experience overall. Your feedback is valuable to us as we continuously strive to improve our services. If there's anything we can do to enhance your experience and earn that extra star, please let us know in your customer satisfaction survey. We appreciate your business and look forward to exceeding your expectations in the future!
Written by a customer while visiting HRBlock
Posted by: Waconiauser
from Minneapolis
Verified Purchase:Yes
Thank-you for creating a great product. My taxes are complex, but made easy by this software.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Response from HRBlockBy Kira, Social Media Team, March 3, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock