Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,151 Reviews)
Rating breakdown 28,151 reviews
5 Stars
17,569
4 Stars
5,239
3 Stars
2,249
2 Stars
1,272
1 Star
1,822
80%of customers recommend this product.
(
9,424 out of
11,730)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Drk7eU2a5Qhw53wk2Q3j
from Milpitas, CA
Verified Purchase:Yes
I was a TurboTax user. HR Block got the job done, but it was more confusing and often use tax jargon that the average person would not understand. One example -- I was not able to figure out how to get a credit for foreign taxes paid on one of my mutual funds. It presented me with confusing choices and in the end I gave up. In past years, TurboTax was a lot easier to use and I had no problems claiming a credit.
Pros: Fast
Cons: Hard to prepare
Response from HRBlockBy Sydney, Social Media Department, April 22, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Consistent format and Reliability
on April 21, 2026
Posted by: GASmith
from California
Always a pleasure to use. I believe that form 8958 could be automated by having the user check which income is community property income.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 22, 2026
We’re so happy to hear about your good experience! We appreciate your time & business and thank you for the valuable feedback! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Vitiger of California
Verified Purchase:Yes
Easy to use this audit free tax software. I have been using this tax software for more than 20 years without any problems or being audited by IRS. If the recent Ai built-in can be smarter, can response to my questions and pinpoint error on my tax files rather than simple link to IRS's resources would get 5-star from me.
Response from HRBlockBy Sydney, Social Media Department, April 22, 2026
We are truly delighted to hear about your positive experiences! We sincerely appreciate your time, continued loyalty, and trust in our services. Thank you for taking a moment out of your day to share such valuable feedback, it means a great deal to us. We look forward to seeing you again next tax season!
Feel free to contact us at 1-800-472-5625 if we can ever assist in any way.
Feel free to contact us at 1-800-472-5625 if we can ever assist in any way.
Written by a customer while visiting HRBlock
Posted by: Nana1123
from Calabash, NC
Verified Purchase:Yes
I won’t be purchasing this program next year after using it for many decades. Program problems were abundant. One of the tax files was corrupted and totally useless. One had to be done on a completely different tax program because this program was not updated to allow for efiling. I no longer consider this a viable option for filing taxes. I consider it unreliable and a waste of my money.
Value
3
Response from HRBlockBy Ashley, Social Media Department, April 22, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: thad26
from Silver Spring, MD
Verified Purchase:Yes
I had to buy the state software 3 times (once with the premium software) then once in the app, then once as a standalone purchase to get the state package to run on my computer. The software has gotten worse year over year.
No, I would not recommend this to a friend.
Response from HRBlockBy Ashley, Social Media Department, April 22, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Not user friendly when you do many stock trading.
on April 21, 2026
Posted by: DaroHaro
from Ca
Verified Purchase:Yes
Even after you import your stock trades from your brokerage, the program will still ask you manually to verify everything single stock trades, this is beyond ridiculous without a batch verify. That is why it is 3 stars product.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Max, Social Media Team, April 21, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I have used HR Block since it was called TaxCut. I love it, it is easy and straight forward to work with. The software guides you through all the deductions and all the areas you need to process. It is very user friendly.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Texas
Verified Purchase:Yes
Very user friendly and support along the way with questions and tutorials
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock