Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,151 Reviews)
Rating breakdown 28,151 reviews
5 Stars
17,569
4 Stars
5,239
3 Stars
2,249
2 Stars
1,272
1 Star
1,822
80%of customers recommend this product.
(
9,424 out of
11,730)
Customer Reviews for H&R Block - Premium Tax Software
Customer Rating
1
Software Stole My E-File Code - Made Me Pay Twice
on April 22, 2026
Posted by: Anonymous
from Selah, WA
Verified Purchase:Yes
I've been using this tax software for more than a decade and have usually been satisfied. Not this year. After prepping my taxes and clicking the button to e-file, your software decided it needed to do another update. In the process of doing this, you took my free e-file code and used it, but didn't file my taxes. After the update when I tried to e-file, it said my code had already been used. It had not since the e-file didn't go through because of the software update. I had to pay a separate fee to e-file. Maybe next year we try TurboTax.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Ashley, Social Media Department, April 22, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Great price - Quick operation - Dress it up a bit
on April 22, 2026
Posted by: Stevie L
from Melrose, MA
Verified Purchase:Yes
I am a first time user of H&R Block having always used Turbo Tax. A lot of my review will be a comparison to Turbo Tax which will be valuable to you. First you are priced right. That is what drove me to you. Turbo Tax is way overpriced. I really appreciated the very short time it takes your program to update. It is such a winner over Turbo Tax in that area which takes forever. You have a great system to jump from one work area to another. I like that.
Where you could use improvement: Mainly in the visual presentation. It is very plain with small print. Dress it up and enlarge the print. Make it more attractive. Right now it looks more like an accountant's program.
Where you could use improvement: Mainly in the visual presentation. It is very plain with small print. Dress it up and enlarge the print. Make it more attractive. Right now it looks more like an accountant's program.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, April 22, 2026
We’re absolutely thrilled to hear that you had a positive experience with us! Thank you so much for choosing our services, we truly appreciate your business and the opportunity to support you this tax season. We can’t wait to welcome you back again next tax season!
Always feel free to contact us at 1-800-472-5625 if we can ever assist in any way.
Always feel free to contact us at 1-800-472-5625 if we can ever assist in any way.
Written by a customer while visiting HRBlock
Posted by: Suzkuz
from St. Louis MO area
Verified Purchase:Yes
I have been using H & R Block tax software for years and keep going back to it because it is so user friendly. I am a real estate agent so considered self-employed. Once you enter your profession, it guides you through all of the deductions a real estate agent may possibly have. Very helpful
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, April 22, 2026
Thank you for being a loyal H&R Block customer over the years! We’re thrilled to hear you had a positive experience and truly appreciate your continued trust and valuable feedback.
Written by a customer while visiting HRBlock
Posted by: This nickname
from Lake Forest, Il
Verified Purchase:Yes
Program has so many great features!! It makes doing taxes easy. Wouldn't think of switching to any other program.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, April 22, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Mg123456789123456789
Verified Purchase:Yes
Turbo tax was much easier to use. H&R too confusing,
Response from HRBlockBy Sydney, Social Media Department, April 22, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Used for years and very satisfied with results.
on April 21, 2026
Posted by: Anonymous
Verified Purchase:Yes
I would never be able to do my taxes without a software program. I've used H&R Block for many years. I always have a lot of questions along the way, and I'm satisfied with the answers.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sonia, Social Media, April 23, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Ridgefield Park, NJ
Verified Purchase:Yes
It appears H&R Block and Merrill Lynch are not communicating.
Pros: Easy to prepare
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 22, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: tiiii
from usa
Verified Purchase:Yes
H& R program is Compatible with win10 and turbo tax online version sucks ( only turbo tax available) . Ive used turbo tax for the last 7 years. This year I bought turbo again and almost completed my fairly basic tax return when it would go no further and demanded more money to upgrade even though advertise to work with my tax situation. Turbo tax appears to demand upgrade on several occasions fur me to finish the return. I found it cheaper and better just to ditch turbo tax and go with H&R. No issues on download, no issues in return completion. Turbo Tax lost me as a customer and I will never return. H&R, your now my goto for tax returns. Based upon other complaints with turbo tax, my issue not uncommon.
Pros: Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, April 22, 2026
We’re absolutely thrilled to hear that you had a positive experience with us! Thank you so much for choosing our services, we truly appreciate your business and the opportunity to support you this tax season. We can’t wait to welcome you back again next tax season!
Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock