Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,170 Reviews)
Rating breakdown 28,170 reviews
5 Stars
17,574
4 Stars
5,241
3 Stars
2,255
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,429 out of
11,740)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Anonymous
Verified Purchase:Yes
Terribly overpriced. Difficult to use. Doesn't print out all the forms.
Cons: Time consuming, Hard to prepare, Hard to import documents
Value
1
Response from HRBlockBy Abbie, Social Media Department, March 10, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
3
Don’t sell the program until it is ready to work
on March 9, 2025
Posted by: Naba9
from California
Verified Purchase:Yes
I purchased the Premium version in early January and was unable to complete my taxes until February 14th due to waiting for ongoing H & R updates with the standard mileage section for my business.
Pros: Maximizes refund
Cons: Time consuming
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Abbie, Social Media Department, March 10, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Washington Missouri
Verified Purchase:Yes
definitely disappointed with the software...waste of money since I still have to file paperwork since your software does not have forms required or able to process a form with "inconsistency" (i.e. cannot e-file with more than two care providers if one of them is your employer" stated in accuracy check)
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Abbie, Social Media Department, March 10, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: dwet
from Henrietta NY
Verified Purchase:Yes
I bought a competitor’s software last year and found it very difficult to use. This year, with your product, I was able to complete the taxes very easily. I will definitely use your software next year.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, March 10, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Jon928
from Spokane
Verified Purchase:Yes
I buy this every year and always impressed with the software. Very easy to use and straightforward.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, March 10, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Pensacola, Fl
Verified Purchase:Yes
Easy to use and is the only program I have used over 5 years. Had to wait for a couple of updates, but that help my return to be as accurate as possible.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Team, March 11, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Wisconsin
Verified Purchase:Yes
Easy to use and you are confident that everything will be okay
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Kira, Social Media Team, March 10, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: LARRYinAZ
from Chandler, AZ
Verified Purchase:Yes
The software itself is fine, however, finding the software on your website was very difficult. I would think most people would presume you only do online returns by visiting your website. I persisted for quite a while before finding the downloadable software.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Response from HRBlockBy Joy, Social Media Department, March 10, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock